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Sep 22, 2016 6:38 AM in response to nebrassby AppleJen77,Hello there, nebrass!
Thanks for reaching out to the Apple Support Communities! It sounds like you have forgotten the encryption password for your iTunes backup. I know how important it is to be sure you are able to access iTunes backups. Check out this article here About encrypted backups in iTunes. Specifically:
If you can’t remember the password for my encrypted backup
You can't use an encrypted backup if you don't have the password.
When you try to use a backup, you might see a message saying "The password you entered to unlock your backup was incorrect." This message means that the iTunes encryption option was turned on in the past by:
- Yourself
- Someone who set up your device or transferred your data to a new device
- An installed profile (for business or education devices). If you're using an installed profile, contact your system administrator.
If you don't have your password:
- If someone else set up your device, check with them for the password.
- Try using an iCloud backup instead. If you don't have an iCloud backup, you can make one.
- If it's still relevant, try using an older iTunes backup.
Have a great day!
