nebrass

Q: i have forget my itunes encrypt backup password

i have forget my itunes encrypt backup password

Posted on Sep 21, 2016 8:12 AM

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Q: i have forget my itunes encrypt backup password

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  • by AppleJen77,

    AppleJen77 AppleJen77 Sep 22, 2016 6:38 AM in response to nebrass
    Community Specialists
    Sep 22, 2016 6:38 AM in response to nebrass
    Hello there, nebrass!
     

    Thanks for reaching out to the  Apple Support Communities! It sounds like you have forgotten the encryption password for your iTunes backup. I know how important it is to be sure you are able to access iTunes backups. Check out this article here About encrypted backups in iTunes. Specifically: 
     

    If you can’t remember the password for my encrypted backup

    You can't use an encrypted backup if you don't have the password. 

    When you try to use a backup, you might see a message saying "The password you entered to unlock your backup was incorrect." This message means that the iTunes encryption option was turned on in the past by:

    • Yourself
    • Someone who set up your device or transferred your data to a new device
    • An installed profile (for business or education devices). If you're using an installed profile, contact your system administrator.

    If you don't have your password:

    • If someone else set up your device, check with them for the password. 
    • Try using an iCloud backup instead. If you don't have an iCloud backup, you can make one.
    • If it's still relevant, try using an older iTunes backup.


    Have a great day!