billyhynes

Level 1 (4 points)

iPhone

Q: iphone 6

i have an iphone 6 sometimes when i log on to the phone

i get two lines about 1/8" apart down the middle of the screen.

problem is when i try to text or write an email , the letters and numbers

in that area won't work ?

is this a common issue.

thanks

bill

iPhone 6, iOS 10

Posted on Sep 21, 2016 8:07 AM

I have this question too

Q: iphone 6

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Helpful answers

by javaliga,

javaliga Sep 21, 2016 8:21 AM in response to billyhynes
Level 4 (3,604 points)

iCloud

Sep 21, 2016 8:21 AM in response to billyhynes

No, this is not a common issue. There are several things you can try. First (and easiest) is a restart and/or forced restart:

Restart your iPhone, iPad, or iPod touch - Apple Support

Next would be a restore from backup and then restore as new:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support

If none of those help, I suggest:

Contact Apple for support and service - Apple Support

or make a reservation at a Genius Bar in an Apple Store near you:

http://www.apple.com/retail/geniusbar/
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