iphone 6

i have an iphone 6 sometimes when i log on to the phone

i get two lines about 1/8" apart down the middle of the screen.

problem is when i try to text or write an email , the letters and numbers

in that area won't work ?

is this a common issue.


thanks


bill

iPhone 6, iOS 10

Posted on Sep 21, 2016 8:07 AM

Reply
1 reply

Sep 21, 2016 8:21 AM in response to billyhynes

No, this is not a common issue. There are several things you can try. First (and easiest) is a restart and/or forced restart:


Restart your iPhone, iPad, or iPod touch - Apple Support


Next would be a restore from backup and then restore as new:


Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support


If none of those help, I suggest:


Contact Apple for support and service - Apple Support


or make a reservation at a Genius Bar in an Apple Store near you:


http://www.apple.com/retail/geniusbar/

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 6

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.