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Photos stopped scanning people in MacOs sierra. About 2/3's complete. I have done everything as directed by having MacBook connected to power and app closed.

Photos started scanning people but is hanging at 6500 complete with about 3650 photos left. I have left the MacBook connected to power with the photos app closed per the instructions. Are there any ideas or suggestions for getting through the process.

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Sep 21, 2016 8:30 AM

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Posted on Nov 2, 2017 1:23 PM

Apple Engineering worked on with me on this same issue. Here are the steps they provided that fixed everything on two of my Macs.


  • Shut the Mac down completely. Restart the Mac holding down SHIFT.

    This will boot the Mac into Safe Mode and reset deletes / kernel cache / other system cache files (which apparently includes some caches for the photoanalysisd and photolibraryd you see in Activity Monitor).

    This also prevents photoanalysisd an and photolibraryd from loading during the next step (which we need to guarantee).

  • Go to the Photos application. Click SHIFT and then double click on the Photos application. This apparently opens Photos in a special Safe Mode as well and clears the application caches.

    COMMAND + Q the application and verify that the application did not crash on closure. If it did, repeat the above step again until it does not crash on closure.

  • Open Terminal and type:
    • diskutil resetUserPermissions / ‘id -u’
    • Wait for the command to run. You will receive a confirmation by seeing “User permissions have been reset”

    This will reset the permissions to the Photos Library AND all photos within the Photos Library Package Container that stores all your photos.

  • Restart the Mac.
  • Open the Photos application and allow it five minutes to reset everything that was cleared in Safe Mode (should only need 30 seconds but run it for five minutes to be safe). This kicks off the scheduler for the photo analysis process. COMMAND + Q Photos.
  • Go to System Preferences and tell your computer not to sleep for the next 24 hours. Walk away from the machine and let it run.
47 replies

Oct 9, 2016 8:24 AM in response to derekdthurman

Today is Sunday Oct. 10th - Photos started scanning process Thursday Sept. 29th 10 days ago. My library is 34K+ ... it's only scanned 13,462 and stalled many times during the process. I am now stuck at 13,462 for the past 24 hours!! Things I've Tried:

  • quitting app / restarting app
  • minimizing photos app
  • doing a restart
  • shutting down completely
  • not letting the machine sleep
  • letting the machine sleep
  • stopped my time capsule backups for now

Oct 31, 2016 4:34 AM in response to derekdthurman

I found a solution here: https://www.reddit.com/r/apple/comments/53uxmt/what_does_1012_photos_consider_no t_using_the_app/


Essentially, you simply need to plug in power, be logged on, and make sure you have quit Photos using CMD + Q (quitting Photos using the red button doesn't work).


You will then see (using Activity Monitor via Spotlight search) that the "photoanalysisd" process kick in pretty much straight away.


Note: The "not using the app" wording in the message is really unhelpful from Apple.

Nov 6, 2016 12:12 PM in response to derekdthurman

I think I've discovered what is happening.


Photos scans to match up faces and keywords. It will not scan photos that do not have faces, or that do not have keywords entered into the Info panel.


When you identify a face with a name, it subtracts it from the scan. When you enter a new photo, it scans it automatically.


Try editing photos, identifying names and/or places, and watch the unscanned numbers decrease.

Nov 8, 2016 6:41 AM in response to rdskynt

I agree - it needs to be fixed.


I tried everything but in the end it just took a lot of time (about 4 days, on and off).


Only worked when I had the Photos app open but minimized and then I clicked on something else (even just the desktop).


As has been said, Apple's wording ("when you're not using the app") is too ambiguous. They always try and make things sound as simple as possible but by doing that they leave out useful instructions. Annoys me. "It just works" hasn't been true in regards to Apple for a long time, in lots of ways, unfortunately.

Dec 17, 2016 8:17 PM in response to derekdthurman

I have this problem after clean install to macsierra, before this I'm using iPhoto.

Because after clean install, there is no longer iPhoto app, I have to migrate all my photo to Photos app,

Now I have the same problem, Photos only scan 5 photos only, stuck at 12k++ remaining.

I let my Mac on for 3 days, nothing happen...

Any solution to try will be appreciate

Photos stopped scanning people in MacOs sierra. About 2/3's complete. I have done everything as directed by having MacBook connected to power and app closed.

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