jr5703

Q: Download a whole album on iTunes to get an 'album only' track, which once downloaded, doesn't play

Dear Ladies and Gentlemen,

 

This morning I downloaded the Guillemots album 'Through the Windowpane' as I missed their song 'Trains to Brazil' and wanted to listen to it loud.

 

As this track is an 'album only' where you can only download it if you download the whole album, I downloaded the whole album.

 

However, to my utter disgrace, in iTunes, the track doesn't appear on the album (I have to press on 'show complete album') at which point, when I double click on the song to listen to it, it plays a 1:30 sample of the track instead of the whole thing. Which considering I paid 8 pounds for it is extremely annoying.

 

If anybody could please advise how I could download the full version it would be much appreciated.

 

Many Thanks

 

Joel

MacBook Pro, iOS 10, Shoddy show from iTunes...again.

Posted on Sep 21, 2016 8:35 AM

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Q: Download a whole album on iTunes to get an 'album only' track, which once downloaded, doesn't play

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  • by King_Penguin,

    King_Penguin King_Penguin Sep 21, 2016 9:03 AM in response to jr5703
    Level 10 (133,797 points)
    iTunes
    Sep 21, 2016 9:03 AM in response to jr5703

    Does it show in the Purchased section (Account > Purchased menu option on the current version of iTunes) for downloading, and the Purchased tab in the iTunes Store app on your iOS device ?

  • by ed2345,

    ed2345 ed2345 Sep 21, 2016 5:20 PM in response to jr5703
    Level 7 (24,877 points)
    Sep 21, 2016 5:20 PM in response to jr5703

     

    This morning I downloaded the Guillemots album 'Through the Windowpane' as I missed their song 'Trains to Brazil' and wanted to listen to it loud.

     

    As this track is an 'album only' ...

     

    Joel,

     

    Are you sure?  I just looked in iTunes USA, Amazon Digital Music, and iTunes UK, and they all sell that as an individual track.

     

    Anyway, since you have paid for it, try again to download via this guide:  Download your past purchases - Apple Support

     

    If that doesn't work, contact iTunes Customer Service.