Hearing problem

Question

Hearing problem

A few days after I updated my iPhone 6s to iOS 10, everytime I get called or call someone I can't hear them,neither can they unless I hang up and call again for the second time. Same with the headphones, got a pair of sony extrabass worked nice until this problem appeare. Everytime I plug them in I can't hear anything unless I unplug then plug them back in. Any ideea what the problem might be and how to solve it asap...as I'll be "dead" without a normally functionlly phone.

iPhone 6s, iOS 10

Posted on Sep 21, 2016 9:15 AM

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Answer 1

chuck_3rd

Community Specialist

Sep 22, 2016 10:43 AM in response to I'm here don't ignore me

Hi I'm here don't ignore me,

Thanks for using the Apple Support Communities. We're sorry to hear that you are having these issues with your iPhone after a recent upgrade to iOS 10. Based on what you are describing (multiple audio issues across different apps and services, which started just after the upgrade), we may want to try reinstall a fresh copy of iOS to help resolve (or at least rule out) any potential system software issues. Once iOS is reinstalled, you will want to test and see if the issue persists or returns. The process is outlined in the following article under the section "If your device turns on but gets stuck during start up" (the article itself is aimed at a slightly different issue, but the steps outlined are still applicable in this case):

If your iPhone, iPad, or iPod touch won't turn on - Apple Support

Note: While this process generally shouldn't affect your data or settings, it's always best to have a full backup of your data just in case. If you haven't recently backed up your device, you may also find this article helpful:

How to back up your iPhone, iPad, and iPod touch - Apple Support

Regards.

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Answer 2

Sep 27, 2016 5:28 PM in response to I'm here don't ignore me

My wife too has this problem only it with a new iPhone 7. Her Resound hearing aids were working perfectly with her 6s, but when we bought the new phone, it has a hard time staying paired, disconnects and reconnects in her ears, and has a very hard time using the telephone as they keep cutting out. I've reset the settings which only helped for a short time. I'll try re downloading the Kirkland software again to see if that helps.

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