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Q: HP Officejet 6835 scanning problem

After the HP update Aug 31, 2016 to my Mac (Capitan OS), the scanning and saving as a pdf function no longer works directly from the scanner. For example, it scans the 3 pages but gets hung up on 'processing' and never completes the process. To work around, I had to open the HP scanner function from the Mac scanner/printer. Takes many more steps to complete. Unsatisfactory.

 

Why and how to fix? Apple? HP? Thanks.

iMac, OS X Mavericks (10.9.1)

Posted on Sep 21, 2016 9:32 AM

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Q: HP Officejet 6835 scanning problem

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