Q: HP Officejet 6835 scanning problem
After the HP update Aug 31, 2016 to my Mac (Capitan OS), the scanning and saving as a pdf function no longer works directly from the scanner. For example, it scans the 3 pages but gets hung up on 'processing' and never completes the process. To work around, I had to open the HP scanner function from the Mac scanner/printer. Takes many more steps to complete. Unsatisfactory.
Why and how to fix? Apple? HP? Thanks.
iMac, OS X Mavericks (10.9.1)
Posted on Sep 21, 2016 9:32 AM
I think its just a matter of going to the HP folder in the following path, MacintoshHD >Library >Printers >HP
move the file to the Trash and delete. please make a copy of it first and keep it safe somewhere in case you need to put it back.
Be wise to make a back up first also.
So download v3.1 and install.
Posted on Sep 21, 2016 12:43 PM