rstevenson4

Level 1 (4 points)

Apple Music

Q: can't turn off automatic renewal

I don't see an automatic renewal button in my Apple ID. Why is this?

iPhone 5s, iOS 10

Posted on Sep 21, 2016 10:55 AM

I have this question too

Q: can't turn off automatic renewal

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Helpful answers

by jeremy_v,

jeremy_v Sep 22, 2016 1:57 PM in response to rstevenson4
Community Specialists

Sep 22, 2016 1:57 PM in response to rstevenson4

Hello rstevenson4,

After reviewing your post, it seems like you do not have the option to toggle on Automatic Renewal. It looks like you are trying this on the iOS device.
I would recommend you read these articles, the first one shows how you can check the setting in iTunes too.
Manage your Apple Music membership on your iPhone, iPad, iPod touch, Mac, or PC - Apple Support

Since this is a subscription service you may want to verify your billing information using this link.
Change or remove your Apple ID payment information - Apple Support

Thank you for using Apple Support Communities. Have a nice day.
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