Paul Hamburg1

Q: time capsule not working with sierra

Just upgraded to Sierra - Time machine won't back up to my time capsule - get a message that it is preparing to back up (forever).

Help!

 

Paul

Posted on Sep 21, 2016 10:47 AM

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Q: time capsule not working with sierra

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  • by Tesserax,Helpful

    Tesserax Tesserax Sep 21, 2016 1:33 PM in response to Paul Hamburg1
    Level 9 (54,563 points)
    Wireless
    Sep 21, 2016 1:33 PM in response to Paul Hamburg1

    FWIW, I got the same message. After about 10-15 minutes of preparing it finally performed the backups. Once this initial backup went through successfully, it did not take as long from that point on.

  • by Paul Hamburg1,

    Paul Hamburg1 Paul Hamburg1 Sep 21, 2016 1:33 PM in response to Tesserax
    Level 1 (76 points)
    Wireless
    Sep 21, 2016 1:33 PM in response to Tesserax

    I've been waiting about 20 hours, but your counsel of patience is good - I'll wait some more.

  • by Tesserax,

    Tesserax Tesserax Sep 21, 2016 1:47 PM in response to Paul Hamburg1
    Level 9 (54,563 points)
    Wireless
    Sep 21, 2016 1:47 PM in response to Paul Hamburg1

    It may all depend on two things:

    1. The amount of data that has changed with the update, and
    2. Where you are backing up to. For example, a locally attached drive or to a Time Capsule over wireless.

     

    In my case, I had both as I employ doing Time Machine backups to multiple destinations. The over wireless connection did take considerably longer the first time as well.

  • by Huss417,

    Huss417 Huss417 Sep 21, 2016 2:47 PM in response to Tesserax
    Level 1 (8 points)
    Mac OS X
    Sep 21, 2016 2:47 PM in response to Tesserax

    I am having the same issue. Have been waiting about 10 hours for the back up to WD My Book for Mac. I had no issue with the last back up prior to installing Sierra. I guess I will let it try overnight and see what happens.

     

    Fingers Crossed.

  • by Tesserax,

    Tesserax Tesserax Sep 21, 2016 3:26 PM in response to Huss417
    Level 9 (54,563 points)
    Wireless
    Sep 21, 2016 3:26 PM in response to Huss417

    Something else to look for is high CPU utilization.

     

    After installing Sierra I noticed that my Mac mini was running "hot." Using the Activity Monitor I found a few processes that were hogging the CPU. Not just the one used by Time Machine.

     

    It turns out the Photos app was running a process to update photos in the Photos Library for facial recognition. Until this process completed, it used up most of the CPU limiting the amount of CPU available for Time Machine. Anyway, this process alone took almost 20 minutes and I don't have that many photos.

  • by VickeVireG,

    VickeVireG VickeVireG Sep 23, 2016 3:00 AM in response to Paul Hamburg1
    Level 1 (17 points)
    Mac OS X
    Sep 23, 2016 3:00 AM in response to Paul Hamburg1

    Have you tried shutting down the Time Capsule and then restarted it again?

  • by Paul Hamburg1,

    Paul Hamburg1 Paul Hamburg1 Sep 23, 2016 4:00 AM in response to VickeVireG
    Level 1 (76 points)
    Wireless
    Sep 23, 2016 4:00 AM in response to VickeVireG

    Thanks everyone for your suggestions. In the end, I asked Apple for help and after eliminating the possibility of a conflict between wireless modem (Comcast) + Apple Time Capsule, they suggested trashing all of my old Time Capsule files (which took a while), then launching an entirely new backup, which has finally restored backup function. Still don't know exactly what the trouble was, though.

  • by Raintreeca,

    Raintreeca Raintreeca Sep 25, 2016 8:10 PM in response to Paul Hamburg1
    Level 1 (4 points)
    Sep 25, 2016 8:10 PM in response to Paul Hamburg1

    Unlike Tesserax, I did not have any success getting past my Time Capsule preparing to backup, even after an hour or two.

    After effecting my use of the Epic browser, the Thunderbird app, not going to sleep or shutting down properly and generally running sluggishly I have reverted back to El Capitan until at least Sierra 10.12.1 is released. Generally I have found these OS upgrades painless, but not in this case.

  • by aed77tx,

    aed77tx aed77tx Sep 26, 2016 11:19 AM in response to Paul Hamburg1
    Level 1 (4 points)
    Sep 26, 2016 11:19 AM in response to Paul Hamburg1

    I had the same problem. I was finally able to resolve it by disabling my Sophos anti-virus software long enough to back up. Until Sophos and Apple coordinate, I'll have to back up manually after turning off Sophos each time.

  • by Raintreeca,

    Raintreeca Raintreeca Sep 26, 2016 4:16 PM in response to aed77tx
    Level 1 (4 points)
    Sep 26, 2016 4:16 PM in response to aed77tx

    Thanks for the suggestion, as I am having the same problem at work connecting two computers linked with our Time Capsule there.

    I'll try it on one of them and see what comes of it.

  • by Raintreeca,

    Raintreeca Raintreeca Sep 26, 2016 4:18 PM in response to Paul Hamburg1
    Level 1 (4 points)
    Sep 26, 2016 4:18 PM in response to Paul Hamburg1

    Unfortunately I have 1.5 TB of video files backed up on my TC and I am not going to erase all of that. Hopefully a better solution will come with 10.12.1

  • by WordLyfe,

    WordLyfe WordLyfe Sep 27, 2016 9:25 PM in response to Paul Hamburg1
    Level 1 (4 points)
    Sep 27, 2016 9:25 PM in response to Paul Hamburg1

    Did you sort this out in the end?

  • by jcrowley99,

    jcrowley99 jcrowley99 Sep 28, 2016 4:06 PM in response to Paul Hamburg1
    Level 1 (4 points)
    Sep 28, 2016 4:06 PM in response to Paul Hamburg1

    Have also had problems. Have Time Capsule with 2 external USB 3 drives attached (both used, alternately for backup). Since installing Sierra, have noticed:

     

    - TM said that my backups were corrupted (1 drive). Tried DiskWarrior w no luck, finally had to take a complete new backup. This might be unrelated, but don't usually believe in coincidences like this.

    - On the 2nd drive, TM did not say anything but from the size (250 GB) it must have been a complete backup. No idea why, but certainly chews up a lot of space on the backup drive!

    - First time entering TM took forever. Finally cancelled, re-booted, and times seemed better - not fast, but not too slow.

    - If in TM, the forward/back buttons on the right are screwy. For example, pressing to go "back" in time jumps several days (can't see a pattern of how many days). If you use the bars on the extreme right, each day is present as expected, so don't know why all the jumping over multiple days.

     

    Overall, it seems like something is seriously wrong w Sierra. Backups are pretty critical - Apple has got to get this fixed!

  • by Raintreeca,

    Raintreeca Raintreeca Sep 28, 2016 6:31 PM in response to jcrowley99
    Level 1 (4 points)
    Sep 28, 2016 6:31 PM in response to jcrowley99

    Agreed, and I have had issues with Epic browser, the Thunderbird app and even Safari is hanging at times. Best solution for me was to revert to El Capitan and await a better Sierra OS. All works as it should with El Capitan. The same problems persist with workplace Macs (Mac Mini, Macbook and an iMac) and Time Capsule. So this is a Sierra problem.

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