oldhippie51

Q: Updated Safari last night.  Now the free online games on AARP, will not load.  It's not the website because my husband's macbook pro still loads them

I've updated to the latest version of Safari, on my 2015 macbook air.  Since then, the games I play, on the AARP website, won't load.  I checked to make sure Flash was up to date and it is.  I also have an old iMac  that I play on.  I haven't updated that machine yet.  Right now the games load on that one.  Is anybody else having this problem?

iMac, Mac OS X (10.7.5)

Posted on Sep 21, 2016 11:57 AM

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Q: Updated Safari last night.  Now the free online games on AARP, will not load.  It's not the website because my husband's ... more

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  • by lllaass,

    lllaass lllaass Sep 21, 2016 12:24 PM in response to oldhippie51
    Level 10 (189,051 points)
    Desktops
    Sep 21, 2016 12:24 PM in response to oldhippie51

    What OSX version?

    What exactly happens when you try to load the sites?

    Do they load and then disappear?

    Have you tried another browser?

  • by oldhippie51,

    oldhippie51 oldhippie51 Sep 21, 2016 12:45 PM in response to oldhippie51
    Level 1 (13 points)
    Desktops
    Sep 21, 2016 12:45 PM in response to oldhippie51

    I'm running El Capitan 10.11.6  and Safari 10.0

    When I click on the game, the initial window with the "play" button, appears. I click play and it seems to try to load but instead of the game loading (or the commercial ad loading...sometimes you have to watch an ad first, to play) , a black rectangle appears where the game should be.  Nothing I click, brings the game up.   I do play some other interactive games on other sites and there's not a problem with those.  Just the AARP site....but it still works on our other 2 macs that have not been updated yet.  I had also updated flash player on my macbook air and hubby's macbook pro.  I have not tried another browser....

  • by Cheese1357,

    Cheese1357 Cheese1357 Sep 21, 2016 12:48 PM in response to oldhippie51
    Level 1 (109 points)
    Notebooks
    Sep 21, 2016 12:48 PM in response to oldhippie51

    Have you tried another web browser (i.e. Google Chrome, Firefox, Internet Explorer etc.) If your game works on one of those it means that their is probably a bug in Safari or that Apple has removed support for the game from Safari. I hope this helps!

  • by oldhippie51,

    oldhippie51 oldhippie51 Sep 21, 2016 12:56 PM in response to Cheese1357
    Level 1 (13 points)
    Desktops
    Sep 21, 2016 12:56 PM in response to Cheese1357

    thank you for the reply.  I had given some thought to another browser, in the past.  I'm afraid of google, due to their tracking you and spying on you.  I know all of them track you, some.  I just think google is worse than the others.    You can use I.E. on mac??  I left everything Microsoft behind, 7 years ago.  How is Firefox?

  • by Cheese1357,Helpful

    Cheese1357 Cheese1357 Sep 21, 2016 1:19 PM in response to oldhippie51
    Level 1 (109 points)
    Notebooks
    Sep 21, 2016 1:19 PM in response to oldhippie51

    FireFox is fine but, it still have Google for its main search engine. You can change the search engine within the preferences of FireFox. (Download and install firefox --> open it ---> click on Firefox which can be found next to the apple logo in the top right hand corner ----> click on preferences) From what I know, I.E. is not compatible with Mac, but you can use this guide to install I.E. on a Mac: http://osxdaily.com/2015/10/19/use-internet-explorer-11-mac-os-x-easy/  I hope this helps!

  • by oldhippie51,

    oldhippie51 oldhippie51 Sep 21, 2016 1:21 PM in response to Cheese1357
    Level 1 (13 points)
    Desktops
    Sep 21, 2016 1:21 PM in response to Cheese1357

    Thank you for the suggestions.  It may come down to using a different browser, but I will try to find a solution to this problem with Safari?....  not even real sure it's Safari.  I just assumed that was the culprit since the problem started soon after the update.  I do appreciate the help.

  • by Cheese1357,Helpful

    Cheese1357 Cheese1357 Sep 21, 2016 8:29 PM in response to oldhippie51
    Level 1 (109 points)
    Notebooks
    Sep 21, 2016 8:29 PM in response to oldhippie51

    Also, I forgot to ask you what Mac you had (i.e. macbook, macbook pro, mac pro etc). If your Mac has an option to upgrade to Mac OS Sierra, I would suggest that you update. (Just in case) I hope that I have been helpful with your situation.

  • by babowa,

    babowa babowa Sep 21, 2016 8:32 PM in response to oldhippie51
    Level 7 (32,063 points)
    iPad
    Sep 21, 2016 8:32 PM in response to oldhippie51

    Just be aware that the suggestion offered involves a process similar to screen sharing which means you are allowing strangers access to your screen online. I'd suggest due diligence before doing that.

     

    And, as for the games, it is most likely a compatibility problem - I'd check with AARP and ask them to check with their webmaster as to which browsers are supported with their games.

  • by oldhippie51,

    oldhippie51 oldhippie51 Sep 21, 2016 8:47 PM in response to Cheese1357
    Level 1 (13 points)
    Desktops
    Sep 21, 2016 8:47 PM in response to Cheese1357

    I have an early 2015 macbook air.  I will most certainly upgrade to Sierra, after it's been out for a bit.  I'm not one to rush in and upgrade.  I hang back and wait for the bugs to surface and be dealt with, first.  But I will upgrade.  I hope that will take care of the problem.  Since I first posted, I have done a fresh install of flash player, checked the settings according to AARP website suggestions, deleted all web data/cookies,  deleted browser cache, done a disk repair, a P.R. Option, Command, restart... several reboots.  I even had a chat session with apple support.  Unfortunately, that connection was lost and I couldn't reconnect.  But I tried all the things they suggested, including getting rid of my only extension...Ad Block.  Those things didn't help so I've reloaded it now.   I'm resigned to just playing on my old iMac for now, until I feel safe upgrading to Sierra.

  • by oldhippie51,

    oldhippie51 oldhippie51 Sep 21, 2016 8:53 PM in response to babowa
    Level 1 (13 points)
    Desktops
    Sep 21, 2016 8:53 PM in response to babowa

    Hi Babowa,

    thanks for replying.    What suggestion involves a process similar to screen sharing?    I have sent an email to AARP but didn't think to suggest checking with the webmaster.  Thank you for that.

  • by babowa,

    babowa babowa Sep 21, 2016 9:14 PM in response to oldhippie51
    Level 7 (32,063 points)
    iPad
    Sep 21, 2016 9:14 PM in response to oldhippie51

    The suggestion to follow the instructions was here in another post:

     

    http://osxdaily.com/2015/10/19/use-internet-explorer-11-mac-os-x-easy/

     

    Personally, I would not expose my machine just to play a game.

     

    As for the AARP website: all websites are coded/designed to work with certain browsers/versions. The webmaster is usually the one in charge of that. I changed banks when mine told me that their site only works with Internet Explorer. FWIW, I have been using Firefox for years and it is working well with Sierra.

  • by oldhippie51,

    oldhippie51 oldhippie51 Sep 21, 2016 9:40 PM in response to babowa
    Level 1 (13 points)
    Desktops
    Sep 21, 2016 9:40 PM in response to babowa

    well then, it would seem that Safari's new update is probably the culprit, as I suspected.  So eventually, sites like AARP will make their programs work on the new updated Safari.   Thank you for your input on Firefox.  I appreciate it. 

    As for anything Microsoft related.... I'd be hard pressed to go back to IE.  As careful and paranoid as I am, with security and not opening attachments and keeping anti virus program updated....I still got a virus so bad that the business who build my computer, couldn't get rid of it.  They had to wipe the drive.  I went right to the nearest apple store and bought the iMac.  I'm as careful and paranoid as ever but feel a little bit safer on a Mac.   I've heard good things about Firefox, so if a different browser became necessary, I will probably do that.  Thanks so much for your input.

  • by Eric Root,

    Eric Root Eric Root Sep 22, 2016 7:14 AM in response to oldhippie51
    Level 9 (71,686 points)
    iTunes
    Sep 22, 2016 7:14 AM in response to oldhippie51

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferenes, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

     

     

    Safe Mode - About El Capitan

     

    Safe Mode Startup – El Capitan.

     

    If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by oldhippie51,

    oldhippie51 oldhippie51 Sep 25, 2016 7:51 AM in response to Eric Root
    Level 1 (13 points)
    Desktops
    Sep 25, 2016 7:51 AM in response to Eric Root

    hi Eric, thanks so much for the very detailed suggestions....  I held off doing that for a day or two.  I figured I could still play the games on the mac that I hadn't updated yet, so no rush.  Then, quite by accident, I found the problem....I feel kind of stupid but didn't realize that the update would change settings on my Safari preferences....

     

    I tried to send an "e" card to a friend and the website informed me that I needed Flash player. I knew I had it so wondered what was going on.  Checked in settings, made sure it was up to date...it was.  Went into Safari preferences and clicked the security tab.  Flash came up.  I clicked into the options to find that there was a window, listing some sites I regularly go to....and little buttons with arrows that gave you the following selections...on, off, ask.   And a main button at the bottom that was OFF.  Because I was on the e-card website at the time, their site was in the top part of this window and the selection was "OFF".  I selected "ON" and reloaded the site....voila!  It worked fine.   I went to the AARP game site and repeated this and it works fine.....   It's down right embarrassing...sigh.  But, I know it had to be the update that changed that on me because I've been playing those games right along on this machine, before that.

     

    So, I'm swallowing my pride and posting this, incase anyone else runs into the problem. 

    To everyone that offered helpful suggestions, thank you very much.

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