BobAbooey

Q: iPhone 7 "no service"

Does anyone have a real fix for the iPhone 7 with the "no service" problem? When I'm driving the phone keeps going into "no service" and the only thing I found to fix it is to turn the phone off and on again.  Apple said to get a new sim card from Verizon, When I googled this problem others are also having this problem so I'm thinking its not the sim card.  I have had iPhones from the 4 up to the iPhone 7 and drive the same roads to work and this is the first time I'm getting this problem.

iPhone 7, iOS 10, Verizon

Posted on Sep 21, 2016 1:31 PM

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Q: iPhone 7 "no service"

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  • by dewitteridder,

    dewitteridder dewitteridder Oct 3, 2016 4:41 AM in response to BobAbooey
    Level 1 (4 points)
    Oct 3, 2016 4:41 AM in response to BobAbooey

    I had my phone for 8 days and then all of a sudden my phone had "No Service" where other people with iphones and AT&T had decent service. I would sometimes get spotty service but mostly none at all. I couldn't even connect with the micro cell in my house. I called AT&T and after jumping through hoops they had me go by an AT&T store to replace the sim. That worked temporarily. Of course on my way home I went back to "No Service". I called AT&T and they said the new sim has to make it's way through the network which is why i couldn't connect to my micro cell immediately. On the call I finally managed to get connected to my Micro Cell with full bars. Stayed that way all evening until I woke up this morning and I'm back to "No Service". I guess I'm back to square one.

  • by RichSpaz,

    RichSpaz RichSpaz Oct 4, 2016 2:01 PM in response to dewitteridder
    Level 1 (4 points)
    iPhone
    Oct 4, 2016 2:01 PM in response to dewitteridder

    Same problem. It only happens when I use the Waze app. The temporary fix seems to be disable voice on LTE. I hope Apple recognizes this is an issue and sends out an update soon.

  • by dewitteridder,

    dewitteridder dewitteridder Oct 4, 2016 2:43 PM in response to RichSpaz
    Level 1 (4 points)
    Oct 4, 2016 2:43 PM in response to RichSpaz

    I unfortunately always get to the "No Service" state without Waze   I wish I knew the direct cause. It appears there are multiple causes for the "No Service" state. I have tried disabling LTE Data And Voice to just have LTE Data per AT&T's tech supports instructions. I've tried reinserting the SIM card/new SIM card and resetting the Network settings. All have had either no effect or temporarily fixed the problem, however I think it was more of a coincidence that the problem was temporarily fixed. I have an appointment at the Apple Store on Saturday so we will see what happens.

  • by r0bd,

    r0bd r0bd Oct 4, 2016 6:21 PM in response to RichSpaz
    Level 1 (4 points)
    iPhone
    Oct 4, 2016 6:21 PM in response to RichSpaz

    From another post:

    "

    My new iPhone 7 keeps dropping signal while I'm using it for navigation with Waze or Google Maps Apps.

     

    It happens every ten minutes or so... device goes to "No Service", and then five minutes later signal comes back.  Hard to navigate that way...

     

    I called Verizon Wireless tech support many times without much help.  I made many resets, exchanged SIM cards, and even exchanged my phone.  Nothing helped!

     

    Today, Verizon Wireless finally said they are aware of the issue and are working with Apple to fix it.

     

    For now, they said the temporary fix is to turn off HD Voice (go to Settings --> Cellular --> Cellular Data Options --> Enable LTE
    --> Data Only)

    "

     

    iPhone 7 dropped Verizon service while using for navigation gps with Waze or Google Maps

  • by markfromweehawken,

    markfromweehawken markfromweehawken Oct 6, 2016 6:41 PM in response to markfromweehawken
    Level 1 (4 points)
    iPhone
    Oct 6, 2016 6:41 PM in response to markfromweehawken

    I am now 48 hours with my 3rd iPhone 7 AT&T 256GB and it has been working great!  LTE voice and data both on.  the first two I had were hopelessly locked in No Service mode except in the absolutely strongest of signal areas and then only brief 2 min. bursts of connection that never really worked.

     

    I did one other thing with this last phone that I have not done with the first two.  I did not let it update to iOS 10.0.2!  I kept it on 10.0 as it came out of the box.  I also recall that my first two phones were 10.0 and did seem to work for a few hours, or one lasted 24 hr, but then stopped getting service and I believe that was at the same time I updated both of them to iOS 10.0.2.

     

    So, either I finally got a phone with out some hardware problem, after changing out 3 times, or it is the 10.0.2 system that is killing the service.  I seem to recall that either 10.0.1 or 10.0.2 was released primarily to fix a fatal flaw that kept T-Moble phones from connecting on LTE, and I wonder now if that inadvertently caused issues with other services like AT&T or Verizon?

     

    At this point I don't want to risk updating the system and finding out it was not hardware.  I think I can wait now for 10.0.3 and a promise that it fixes the dreaded No Service.

     

    Apple Engineers, Any thoughts on this?

     

    mark

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