Q: Need help with diagnosing problem with finder crashing
I have a 27inch mid-2010 IMAC. I had upgraded to EL CAPITAN and it worked ok for some months but recently - with it has gotten so slow it is unusable. I get the beach ball with every command or keystroke and the finder crashes constantly. Reading other posts, I thought maybe it was a problem with having Norton installed but I'm unable to uninstall the application since finder keeps quitting and even Norton crashes when I try to start it to perform the uninstall command.
I was able to run the disk first-aid utility but that showed no errors.
Any suggestions?
Here is the diagnostic report:
Here is the diagnostic report:
treCheck version: 3.0.3 (307)
Report generated 2016-09-17 16:48:23
Download EtreCheck from https://etrecheck.com
Runtime 87:11
Performance: Poor
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Description:
slow beach balling with every action. Finder continuously quitting unexpectedly.
iMac (27-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,3
1 2.8 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 5750 - VRAM: 1024 MB
iMac 1600 x 1200
OS X El Capitan 10.11.6 (15G31) - Time since boot: about one hour
Mitsumi Electric Apple Optical USB Mouse
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
/etc/sudoers, File size 1242 but expected 2299
Mac App Store and identified developers
~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-msubach@me.com-SharedServices. Agent.plist
/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l /Users/Mary/Library/Logs/CSConfigDotMacCert.log -u msubach@me.com -t SharedServices -s
One unknown file found. [Check files]
/Library/Extensions
[loaded] com.symantec.internetSecurity.kext (7.1.2 - SDK 10.11 - 2016-09-17) [Support]
[loaded] com.symantec.ips.kext (7.1.2 - SDK 10.11 - 2016-09-17) [Support]
[loaded] com.symantec.nfm.kext (7.1.2 - SDK 10.11 - 2016-09-17) [Support]
[failed] com.apple.softwareupdate_notify_agent.plist (2016-05-08)
[not loaded] 7 Apple tasks
[loaded] 161 Apple tasks
[running] 69 Apple tasks
[not loaded] 47 Apple tasks
[loaded] 157 Apple tasks
[running] 86 Apple tasks
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (2015-01-19) [Support]
[running] com.epson.ecrp.launcher.plist (2015-06-28) [Support]
[loaded] com.epson.esua.launcher.plist (2016-07-27) [Support]
[running] com.epson.eventmanager.agent.plist (2014-09-21) [Support]
[running] com.epson.scannermonitor.plist (2015-12-16) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-02-28) [Support]
[running] com.symantec.uiagent.application.NFM.plist (2016-05-26) [Support]
[running] com.adobe.ARM.[...].plist (2016-05-19) [Support]
[failed] com.adobe.fpsaud.plist (2016-04-04) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-02-28) [Support]
[running] com.symantec.SymLUHelper.NFM.plist (2016-05-26) [Support]
[loaded] com.symantec.UninstallerToolHelper.NFM.plist (2016-05-26) [Support]
[running] com.symantec.deepsight-extractor.NFM.plist (2016-05-26) [Support]
[loaded] com.symantec.liveupdate.daemon.NFM.plist (2016-05-26) [Support]
[running] com.symantec.nfm.wps.plist (2016-05-26) [Support]
[running] com.symantec.sharedsettings.NFM.plist (2016-05-26) [Support]
[running] com.symantec.symdaemon.NFM.plist (2016-05-26) [Support]
[loaded] com.symantec.symqual.detail.NFM.plist (2016-05-26) [Support]
[loaded] com.symantec.symqual.panicreporter.NFM.plist (2016-05-26) [Support]
[loaded] com.symantec.symqual.submit.NFM.plist (2016-05-26) [Support]
[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (2013-10-01) [Support]
[loaded] com.adobe.ARM.[...].plist (2014-03-18) [Support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2011-02-24) [Support]
[running] com.zeobit.MacKeeper.Helper.plist (2014-08-26) [Support]
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Backup Engine Application Hidden (/Library/Application Support/Maxtor/Backup Engine.app)
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-07-04) Check version
FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-11) [Support]
QuickTime Plugin: 7.7.3 (2016-09-17)
AdobePDFViewerNPAPI: 11.0.16 - SDK 10.6 (2016-05-19) [Support]
AdobePDFViewer: 11.0.16 - SDK 10.6 (2016-05-19) [Support]
Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-11) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-09-17)
SharePointBrowserPlugin: 14.6.5 - SDK 10.6 (2016-06-18) [Support]
Silverlight: 1.0.30715 (2011-02-25) [Support]
iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-06)
Norton Security - Symantec Corporation - http://www.norton.com/mac (2016-09-02)
Time Machine not configured!
23% Ecrp
11% Finder
10% ReportCrash
8% WindowServer
8% Norton Security
496 MB kernel_task
463 MB com.apple.WebKit.WebContent(5)
266 MB Safari
131 MB com.symantec.SymLUHelper
90 MB mdworker(5)
524 MB Free RAM
3.49 GB Used RAM (911 MB Cached)
6 MB Swap Used
Sep 17, 2016, 03:42:10 PM ~/Library/Logs/DiagnosticReports/Finder_2016-09-17-154210_[redacted].crash
com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Sep 17, 2016, 03:41:59 PM ~/Library/Logs/DiagnosticReports/Finder_2016-09-17-154159_[redacted].crash
Sep 17, 2016, 03:38:56 PM ~/Library/Logs/DiagnosticReports/Finder_2016-09-17-153856_[redacted].crash
Sep 17, 2016, 03:36:39 PM ~/Library/Logs/DiagnosticReports/Finder_2016-09-17-153639_[redacted].crash
Sep 17, 2016, 03:36:29 PM ~/Library/Logs/DiagnosticReports/Finder_2016-09-17-153629_[redacted].crash
Sep 17, 2016, 03:33:55 PM ~/Library/Logs/DiagnosticReports/Finder_2016-09-17-153355_[redacted].crash
Sep 17, 2016, 03:33:45 PM ~/Library/Logs/DiagnosticReports/Finder_2016-09-17-153345_[redacted].crash
Sep 17, 2016, 03:31:15 PM ~/Library/Logs/DiagnosticReports/Finder_2016-09-17-153115_[redacted].crash
Sep 17, 2016, 01:50:15 PM Self test - passed
Sep 17, 2016, 11:00:04 AM ~/Library/Logs/DiagnosticReports/Finder_2016-09-17-110004_[redacted].crash
VIN, iMac (27-inch Mid 2010), OS X El Capitan (10.11.6), OSX EL CAPITAN
Posted on Sep 21, 2016 5:07 PM