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facetime not working after sierra update

anybody had problems with facetime not working properly after updating to macOS Sierra ?

iPod shuffle, macOS Sierra (10.12), imac 2013 3,5Ghz i7 32Gb ram

Posted on Sep 21, 2016 6:17 PM

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Posted on Sep 22, 2016 11:32 AM

facetime is not accepting my icloud id and pass. "An error occurred during activation. Try again".

Anyone else getting the same error? any resolutions yet? Been trying for 3 days to activate it now.

18 replies

Sep 26, 2016 4:05 PM in response to cricrilem

Me too. Upgraded from OS X 10.11 to MacOS 10.12 sierra. Camera light permanently on after Sierra upgrade but no application recognizes the camera. In other troubleshooting documents, these Terminal commands were recommended but have failed to remedy the issue:


lsof | grep "USBVDC"

lsof | grep "AppleCamera"

sudo killall VDCAssistant

No matching processes were found

Sep 30, 2016 1:01 PM in response to cricrilem

Yes, and I was afraid there would be some problem with the update as there almost always is.


I've reset the PRAM and the SMC did call Apple and they had me go to Recovery and run the disk utility, did that twice.

Their next suggestion was for me to reinstall the download --- which I did the following day. STILL having issues.


My CAM or Isight will not turn off and often times have a Beach Ball spinning it's crazy head off. I occasionally if wait long enough can open preferences but other times it won't open. There is NO indexing going on at all either.


So, What do you do when APPLE BREAKS something - hopefully there's enough people that have the problem and theres a fix - that or downgrade.

Oct 19, 2016 10:48 PM in response to WillandEva123

Guys,

I have been chatting with Apple Support for the past 5-4 days now with no success. I have, however, noticed something last night. I am able to activate facetime on macbook and iphone with a new apple id i created yesterday.


I am not sure why this is happening but there is not issue with my mac or iphone after the update. This has something to do with the apple id account. I have scheduled a call with apple support for tomorrow. If I resolve the issue I will come back and write it all here. Stay tuned!

facetime not working after sierra update

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