iphone voicemail issues iOS 10

Having the same problem after upgrading to 10.2. If there is a transcription, I can hear the voicemail. If the transcription is "not available', can't get the voice message. Very frustrating!! Every iPhone I've had has had an issue...usually hardware though.

Wife has iPhone 7 plus iOS 10.2, and it wasn't playing voicemail, showed they were there just didn't play. We have Verizon service, but I went in "Settings", "General", "Reset", and then did a "Reset of Network Settings ". This seemed to do the trick because the voicemails will now play for the moment lol.

Same issue In Canada On 6S running iOS 10.2. It has been a problem since transcription was added. Rogers, the Canadian provider, blamed Apple and Apple blamed Rogers. Nice to see that I'm not alone and that it is indeed an Apple problem.

I spoke to Verizon after being on hold for 30 minutes and they told me they were having some problems with apple visual voicemail but now decided to not support it. Recommended that I use *86 and listen to them. This is such a pain as you can only go through sequentially and have to listen to them drone on telling you the day, date, time and phone number. Come on Apple - looks aren't everything. So sorry I upgraded to 10.11. Will never update again.

I'm sorry to say but you are completely wrong. We did all that the first day of the problem and none of it fix it. If you spend a minute or two googling the problem you'll see thousands and thousands of people have the problem. Your solution is not the correct one. Apple needs to get off their *** and start fixing some software.

I have this same problem with my iPhone 6s on Verizon but my wife does not. Taking that into account account with the fact that users on AT&T and T-Mobil have the same issue, it has to be an Apple issue. For me it started with the addition of voicemail to text. I wish I could turn off the voicemail to text. For me it happens almost everytime. The only way I can get it to work for a short time is to delete older voicemails and then clear the deleted voicemails. After doing that I can check my voicemails until next time I need to access them. For this reason I always keep older voicemails available to delete so I can temporarily access my new voicemails.

Why won't Apple fix this? A cell phone really only has three purposes calling and receiving calls and voicemails. This is 1/3 of the purposes of a cell phone. Seems like it should be a high priority! Please fix!

I have spent 2 hours on 3 different support calls with AT&T to try and resolve to no avail. I have now spent an additional 2 hours with Apple support trying to resolve the issue. Both Apple techs, even the senior one, act like they have never heard of this. They were both taken aback when I said this is not a carrier specific issue as I have seen several forum threads with people on Verizon, Sprint, and TMobile stating they have the same problem. When you have an issue, own up to it, even if you don't have a solution. All of this erasing, resetting, and restoring only causes lots of time loss for everyone and no resolution.

Just want to echo bkrolavs. I've had this issue since OCTOBER. Own it, Apple.

I have T-Mobile and they have at least been helpful in trying various "fixes" (few of which work beyond a week). The most recent was having them turn off my voicemail (from their end) and turning it back on. We'll see how it works.

I get it -- it's hard. But that's why Apple has billions of dollars and some of the most talented tech staff on earth.

Totally agreed! I am po-d over this and have not only wasted trips to Apple and AT&T, including changing out my iPhone 7 for a new one, but there is zero news from Apple as to when this will be fixed. It is frustrating that we have to be subjects in this transcription service experiment and my phone is seriously devalued without functioning voicemail. APPLE: GET ON IT!

I tried it today but no luck. APPLE needs to get this fixed ASAP. I have iPhone 7, with OS 10.2.1 (14D27). Since updating, have deleted all previous voicemails, hard and soft rebooted phone. No luck! Sgtill cannot hear messages to completion.

My case for this issue has been elevated to "the engineers". I had not heard back since Thursday so I emailed the tech that was helping me and he claims we should hear back something "today or tomorrow". If I hear back that I need to do another restore...

Add me to the list. Voicemail broken since October. Click on voicemails only to have them open and close over and over again. I get dozens of VM's a day and I have to click each one over 20 times to get it to stay open so I can listen to it. F YOU APPLE!!!!! FIX THIS NOW!!!!!!!!

T-mobile also blames Apple. Given that T-mobile gave me a new phone over this specific issue and have tried various fixes on their end, they seem more than willing to try to address it. Unfortunately, they don't write the software or issue the updates. I tend to believe them over Apple on this one.

Ok everyone. After reading through this thread only to find there is still no resolution, I have figured out a workaround. If you send the voicemail to quick voice you should be able to listen. Worked for me.

This may work for some messages but others are completely greyed out and I get an error "the voicemail is not available" when I try to do this. It just doesn't work and it's unacceptable that Apple hasn't fixed it since October.