arizonadonn

Q: Sierra and Time Machine

Hi.

 

So I upgraded to Sierra yesterday morning.

 

Time Machine has been stuck since.

 

It's stuck on 'Preparing Backup'.

 

It's been about 18 hours.

 

At what point should I worry? And suggestions on a fix?

 

Don

iMac, OS X Mountain Lion (10.8.1)

Posted on Sep 21, 2016 6:21 PM

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Q: Sierra and Time Machine

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  • by arizonadonn,

    arizonadonn arizonadonn Sep 22, 2016 9:04 AM in response to jurkuipers
    Level 1 (41 points)
    Mac OS X
    Sep 22, 2016 9:04 AM in response to jurkuipers

    HI.

     

    i Did that and my only choice was to install Lion which is very old. I called support and they DO NOT install Lion.

     

    THey are having me download Sierra from regular boot mode. From the Apple Store

     

    Don

  • by jurkuipers,

    jurkuipers jurkuipers Sep 22, 2016 9:25 AM in response to arizonadonn
    Level 1 (18 points)
    Mac OS X
    Sep 22, 2016 9:25 AM in response to arizonadonn

    Sorry, -

     

    ...it seems you're stuck.

    Hope you're not in a loop now...

     

    You don't have an old TM-copy (recent date) to restore your whole iMac to the (old) previous state anymore?

     

    Your profile states you're Mac was on Lion, - correct?.

    It seems to me that upgrading from Lion to Sierra could be the problem.

     

    If you had El Capitan (10.11) I don't understand why you only have the option to install Lion (10.07).

     

    Succes Don.

  • by arizonadonn,

    arizonadonn arizonadonn Sep 22, 2016 9:38 AM in response to jurkuipers
    Level 1 (41 points)
    Mac OS X
    Sep 22, 2016 9:38 AM in response to jurkuipers

    HI.

     

    I was running El Capitan. Isn't that weird that only Lion would install?

     

    so I downloaded Sierra again from the App Store. but there is no option to install it.

     

    im on the phone with Apple again for help

     

    ugh

     

    don

  • by arizonadonn,

    arizonadonn arizonadonn Sep 22, 2016 9:54 AM in response to jurkuipers
    Level 1 (41 points)
    Mac OS X
    Sep 22, 2016 9:54 AM in response to jurkuipers

    HI.

     

    apple support has connected me to senior support services. They are reaching out to engineering for help.

     

    they think it might be a thinning issue, whatever that is...

     

    Don

  • by arizonadonn,

    arizonadonn arizonadonn Sep 22, 2016 1:14 PM in response to arizonadonn
    Level 1 (41 points)
    Mac OS X
    Sep 22, 2016 1:14 PM in response to arizonadonn

    Hi.

     

    They told me NOT to reinstall Sierra and to send them Capture Data to forward to engineering.

     

    The Capture Data program isn't working.

     

    They emailed engineering asking them how to proceed.

     

    He said it might take a few days to get back to me.

     

    Until then I have no backup.

     

    Ugh!

     

    Don

  • by arizonadonn,

    arizonadonn arizonadonn Sep 22, 2016 1:18 PM in response to arizonadonn
    Level 1 (41 points)
    Mac OS X
    Sep 22, 2016 1:18 PM in response to arizonadonn

    I'm getting this:

     

    Screen Shot 2016-09-22 at 1.16.26 PM.png

    I delete the file from the desktop and it bounces back.

     

    ugh.

     

    Don

  • by jurkuipers,

    jurkuipers jurkuipers Sep 22, 2016 1:44 PM in response to arizonadonn
    Level 1 (18 points)
    Mac OS X
    Sep 22, 2016 1:44 PM in response to arizonadonn

    About "mkdir") from macrumors/guides: http://guides.macrumors.com/mkdir

     

    Strange that you mac creates a tmp-file (temporary file) on your desktop.

    It seems something is seriously wrong - why does your Mac automatically create a directory by putting a file on your desktop? Strange...

     

    Did you restore permissions on your harddisk and also TM-disk? - restart in recovery-mode by restarting using Command+R and then choosing Disk-repair and run it on those disks for best result.

     

    If everything fails you could copy all of your important files to an external disk and go for a clean install...

    I see no other solution.

     

    I mailed "pondini" via his website a few hours ago...

    He hasn't responded yet...

    On his website he states: "I do not answer specific questions or problems via e-mail; only in the ASC forums",

    - but I asked him anyway...

    http://pondini.org/TM/Contact.html


    Hi “pondini”,

     

    Hope all is well…

     

    Now macOS Sierra has arrived some people have Time Machine-troubles.

     

    see thread (example) https://discussions.apple.com/message/30688752?start=0&tstart=0

     

    Hope to see you back in the Apple-forums.

    You’re surely missed.

     

    Compliments for all you have done in the past.

     

    Sorry for my poor English.

     

    Best regards,

     

    Jur Kuipers, The Netherlands

  • by arizonadonn,

    arizonadonn arizonadonn Sep 22, 2016 2:05 PM in response to jurkuipers
    Level 1 (41 points)
    Mac OS X
    Sep 22, 2016 2:05 PM in response to jurkuipers

    Hi.

     

    Update.

     

    I was able to capture my data for engineering.

     

    It's been uploaded to them.

     

    They are telling me to NOT reinstall Sierra and wait to hear from them.

     

    In the meantime no backups

     

    Don

  • by arizonadonn,

    arizonadonn arizonadonn Sep 22, 2016 5:40 PM in response to arizonadonn
    Level 1 (41 points)
    Mac OS X
    Sep 22, 2016 5:40 PM in response to arizonadonn

    Hi.

     

    It might be fixed.

     

    I Turned indexing off for the drive.

     

    Now it's backing up.

     

    ill reindex the drive after backup is done.

     

    Don

  • by Fischmuetze,

    Fischmuetze Fischmuetze Sep 23, 2016 3:42 AM in response to arizonadonn
    Level 1 (4 points)
    Sep 23, 2016 3:42 AM in response to arizonadonn

    Same here ...

    Got always the same problems on 3 different machines with 2 totally different backup targets.

    So I have NO more a backup for all this machines since I updated to Sierra.... ***

    targets

    a) Linux /Netatalk based TimeMachine Server (over AFP)

    b) Apple AirPort Extreme (of course AFP)

    in both cases I found tons of such messages in the console log

    AFP_VFS afpfs_vnop_ioctl:  afpfs_FindForkRef failed -1

    and a huge load of backupd (99%) and logd (40%)

    Backup hangs always with the state "Preparing Backup ..."

  • by homeport1,

    homeport1 homeport1 Sep 23, 2016 3:59 AM in response to arizonadonn
    Level 1 (19 points)
    Sep 23, 2016 3:59 AM in response to arizonadonn

    I am not sure it is a Sierra problem I tried to do a back up before upgrading and I use a my book live it was painfully slow this time and after two days I was only third of way through so I then excluded some of the files to try and quicken it up and it restarted process again, got half way through and then did same again, leaving it with that same issue preparing update message, I then had had enough and stopped it, found my small storage device and attached to computer and backed up to that, it took me 20 minutes to do a complete backup. I wasted four days of trying to get the thing to work before that. Very frustrating. Made installing Sierra seem a doddle lol.

  • by Fischmuetze,

    Fischmuetze Fischmuetze Sep 23, 2016 4:22 AM in response to homeport1
    Level 1 (4 points)
    Sep 23, 2016 4:22 AM in response to homeport1

    It's definitely a Sierra Prob as the timemachine backups runs on all of my machines very smooth until I started the upgrade to Sierra . Since this point I cant make backups ...

  • by Fischmuetze,

    Fischmuetze Fischmuetze Sep 23, 2016 4:28 AM in response to arizonadonn
    Level 1 (4 points)
    Sep 23, 2016 4:28 AM in response to arizonadonn

    @arizonadonn

    No this did not help ....

    Exclude my TM Drive from the spotlight indexing

    But I got the same behavior as before.

    AFP_VFS afpfs_vnop_ioctl:  afpfs_FindForkRef failed -1

    and a huge load of backupd (99%) and logd (40%)

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 23, 2016 4:34 AM in response to jurkuipers
    Level 9 (78,303 points)
    iTunes
    Sep 23, 2016 4:34 AM in response to jurkuipers

    jurkuipers wrote:

    I mailed "pondini" via his website a few hours ago...

     

    Sadly, 'Pondini' (James Pond) died a couple of years back. The website has been left online because of its value as a resource, but obviously it's not going to get updated.

  • by jurkuipers,

    jurkuipers jurkuipers Sep 23, 2016 4:40 AM in response to Roger Wilmut1
    Level 1 (18 points)
    Mac OS X
    Sep 23, 2016 4:40 AM in response to Roger Wilmut1

    Hi Roger,

     

    Sad...

    I did not know that ... obviously...

    RIP James Pond.

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