iTunes always says ''stop working''

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Crucraer Author

Level 1

4 points

iTunes always says ''stop working''

Posted on Sep 21, 2016 6:58 PM

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Answer 1

judysings

Community Specialist

Sep 22, 2016 6:50 PM in response to Crucraer

Hey there,

Thanks for your question. Can you provide a little more information about your issue? When did the issue start happening? Have you recently updated your operating system or iTunes software? Here is a basic troubleshooting guide for issues with iTunes for Windows.

Fix unexpected quits or launch issues in iTunes for Windows

Take care.

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Answer 2

Sep 23, 2016 10:17 AM in response to judysings

I have this problem as well. It occurred as soon as I installed the newest version of iTunes. I have tried every fix that I have seen including removing everything Apple and restarting first. The problem seems to be with webkit.dll.

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Answer 3

Sep 28, 2016 6:32 PM in response to judysings

I am having same problem. Here is more detail. I am running Windows 8 and trying to run itunes 12.5.1

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.5.1.21

Application Timestamp: 57d32fa7

Fault Module Name: WebKit.dll

Fault Module Version: 7602.1050.4.5

Fault Module Timestamp: 57c12000

Exception Code: c000041d

Exception Offset: 0000000000645e36

OS Version: 6.2.9200.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 64e4

Additional Information 2: 64e442675f897c60336589b09d33ca8c

Additional Information 3: 34d7

Additional Information 4: 34d70c8ffda432d1640f7073f98e7857

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