virus protection

ok I get told by "apple" that we don't ever need to install virus protection ,HOWEVER , this is not supported by many people out in the community-- we are obviously getting some malaware or viruses - whilst using apple products - can any one recommend the best virus protection as my computer is clearly picking stuff up without any protection. thanks

Posted on Sep 21, 2016 8:40 PM

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4 replies

Sep 21, 2016 8:51 PM in response to jenann

There are no viruses nor malware currently affecting Macs or OS X. There is adware and scamware that may affect you through your email or your browser. These are best avoided by simply avoiding/ignoring them and deleting them. If you do allow yourself to be affected by adware, then:


Fixes for Adware and Pop-ups


  1. Malwarebytes
  2. DetectX 2.11
  3. Remove adware that displays pop-up ads and graphics on your Mac
  4. Stop pop-up ads and adware in Safari - Apple Support


[Please ignore remarks such as "Don't use any kind of "anti-virus" or "anti-malware" product on a Mac." Such remonstrations are an exaggeration. They may be needed in some situations, but need not be installed or used for all circumstances. Furthermore, adware removal programs make the job of removal much easier. They require no permanent installation to remove adware or other types of malware. They do no damage, and they don't make you more vulnerable to attack.]

For those that try to take over your browser:

Fixing Safari from Pop-ups


[The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.]


Fix Some Browser Pop-ups That Take Over Safari


Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.


Quit Safari


Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.


Relaunch Safari


If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.


This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

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