HT202069: Gather and use iTunes Diagnostics in iTunes for Windows

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Q: Can't connect new iphone to iTunes. Tried Everything. Please Help!

I recently obtained a new phone from verizon via my insurance i had on the phone. I was able to update to ios 10 and i am now unable to connect to the newest verzion of itunes. Any help would be greatly appreciated

 

Microsoft Windows 10.0 x64 Home Premium Edition (Build 14393)
ASUSTeK COMPUTER INC. Q550LF
iTunes 12.5.1.21
FairPlay 2.11.7
Apple Application Support 5.0.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 10.0.0.18
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 6.0.1.41

iTunes Serial Number 0000019385AF5A6C

Current user is not an administrator.
The current local date and time is 2016-09-21 23:12:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

**** Runtime Libraries ****

c:\windows\system32\ucrtbase.dll: 10.0.14393.0
c:\windows\system32\msvcr120.dll: 12.0.21005.1
c:\windows\system32\msvcp120.dll: 12.0.21005.1
c:\windows\system32\msvcp100.dll: 10.0.40219.325
c:\windows\system32\msvcr100.dll: 10.0.40219.325
c:\windows\system32\msvcp110_win.dll: 10.0.14393.0

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 51797309ea77a7adb838b65b84875dd2

iPodService 12.5.1.21 (x64) is currently running.
iTunesHelper 12.5.1.21 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

iPhone 6 Plus, iOS 10, Brand new Insurance phone.

Posted on Sep 21, 2016 8:16 PM

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