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Sep 27, 2016 8:25 PM in response to gavgavhdby RSJWEB2004,I have been working with this the past couple of days myself. I recently moved all of my contacts from an Exchange account to my iCloud account. I've found that when the picture is already taken in portrait mode, it displays the full screen caller ID with no problems. It has really been hit and miss when I use a landscape picture that I zoom in on to fill the circle. It seems to be something with when you zoom in closely on a landscape picture that it won't show it full screen. Test it out for yourself and see if you get better results with portrait pictures.