Q: Office 2016 is not working after updating to Sierra

Hello,

I am facing an issue since i updated the os from El Capitan to Sierra last night, when you open Excel or Word it shows an error report, "Microsoft Excel has encountered a problem and needs to close"

I sent the report to Microsoft, Re Started the program, re started the computer but unfortunately its still not working, and it's kind of a bad situation since i use these apps at work almost everyday.

Please do let me know if anyone know how to solve the issue.

Thank you,

Thisara.

MacBook Pro with Retina display, OS X Yosemite (10.10.5), FileZilla

Posted on Sep 21, 2016 10:29 PM

I have this question too

léonie

Level 10 (108,874 points)

iCloud

All updates I can find online are from July: https://support.microsoft.com/en-us/kb/3074482

And they are older versions than I have installed.

MicrosoftAutoupdate is installed on my Mac in the folder

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/

Have tried to launch the automatic updater manually? Open the folder "Library" at the top level of your system drive, then Application Support, then the Microsoft folder and look for folders named "MAU..."

Posted on Sep 22, 2016 5:10 AM

Q: Office 2016 is not working after updating to Sierra

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by Ben Luxembourg,

Ben Luxembourg Oct 18, 2016 12:14 AM in response to Thisara8
Level 1 (16 points)

Mac OS X

Oct 18, 2016 12:14 AM in response to Thisara8

I have the same issue with Word since I updated Office to 15.27. I have all my documents in iCloud Drive. So when I want to open these files, the error report pops up.

But when I open the same document from the Macintosh HD, Word works fine.
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by elchseher,

elchseher Oct 19, 2016 12:24 AM in response to Thisara8
Level 1 (4 points)

Mac OS X

Oct 19, 2016 12:24 AM in response to Thisara8

I had the same problem and the reason was that I was still running the 32-bit versions of all Office apps. I downloaded the 64-bit package from the Microsoft support page (https://support.microsoft.com/en-us/kb/3187505), installed it, and ran Microsoft Auto-Udpater to update to the latest versions. Since then, all office applications run smoothly on macOS Sierra. I suggest to check if you are still running the 32-bit installation and switching to 64-bit, if that is the case.
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by jus1der,

jus1der Oct 19, 2016 5:40 PM in response to léonie
Level 1 (4 points)

Oct 19, 2016 5:40 PM in response to léonie

Leonie thanks for this post. It worked like a Champ!
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by Amandiando,

Amandiando Oct 21, 2016 7:48 AM in response to DRK71
Level 1 (4 points)

Oct 21, 2016 7:48 AM in response to DRK71

Hello!
How is your solution?
I cant find in the replies the place where you taugh how to fix the problem.
I am using the 15.11.2 version.
Thanks!
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by Csound1,

Csound1 Oct 21, 2016 7:49 AM in response to Thisara8
Level 9 (51,402 points)

Desktops

Oct 21, 2016 7:49 AM in response to Thisara8

Reinstall Office according to Microsofts instructions.
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Q: Office 2016 is not working after updating to Sierra

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by Ben Luxembourg,

by elchseher,

by jus1der,

by Amandiando,

by Csound1,

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