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Q: iTunes v12.5 crash with webkit.dll on launch

I had a Windows 7 PC that I currently have iTunes v12.4 running without any problems. Upon upgrading to v12.5 iTunes instantly crashes on launch listing module webkit.dll as cause. I have had this problem a number of times with previous iTunes versions and incompatibility with Intel integrated video card drivers. Force the system to use an out-board video card and things work just fine. Upon rolling this system back to iTunes v12.4 everything was working perfectly. A fresh install of iTunes v12.5 even after removing every Apple related file and registry entries and iTunes v12.5 crashes in exactly the same way.

 

Apple has an obvious bug in v12.5 that needs to be squashed. As there doesn't seem to be a bug submission system that mere mortals can access, I can only hope that someone from Apple sees this (I'm not holding my breath) and puts it into their system. FYI, Apple, I really want to purchase a new iPad Pro 12.9". But until there is a version of iTunes that will run on my PC AND supports iOS10, I can't hand you over my money. AKA, there IS a financial loss to teh company for un-squashed bugs.

 

Thanks!

 

-EM

Posted on Sep 21, 2016 10:34 PM

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Q: iTunes v12.5 crash with webkit.dll on launch

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  • by ClayHorste,

    ClayHorste ClayHorste Sep 23, 2016 10:12 AM in response to cfghdfgh
    Level 1 (4 points)
    iTunes
    Sep 23, 2016 10:12 AM in response to cfghdfgh

    I have this issue and have tried the recommended fixes that I could find. I have uninstalled everything apple, deleted preferences and any Apple directory that I can find, rebooted, installed itunes as an admin (and not) and it still fails when trying to sign into the store. Since I have Visual Studio installed in my machine, when it asks 'Debug?', I say yes and I get a message like 'Exception thrown at 0x00007FFC71F25E36 (WebKit.dll) in iTunes.exe: 0xC0000005: Access violation reading location 0x0000000000000000.'  It would be great to get this fixed.

  • by Elglobo,

    Elglobo Elglobo Sep 24, 2016 4:47 PM in response to ClayHorste
    Level 1 (8 points)
    Sep 24, 2016 4:47 PM in response to ClayHorste

    I have exactly the same error with webKit.dll ;(