patnkatng
Level 1 (12 points)
Mac OS X

Q: Cannot print after upgrade to Sierra

After upgrading to macOS Sierra yesterday, I have been unable to print to my Canon Pixma MX892. The Canon website says there are no driver updates for this OS. When I try to print, I get a "filter failed" error and my printer spits out an empty sheet of paper.

 

Eventually, I am notified that cgpdftoraster has crashed.

MacBook Pro (17-inch Early 2011), iOS 10

Posted on Sep 22, 2016 12:25 AM

by Nawk Andersen,Apple recommended
Nawk Andersen Nawk Andersen
Level 1 (96 points)
Mac OS X
A:

Taken from Canon website:

 

"Canon is working with Apple to resolve certain compatibility issues between Mac OS X Sierra v10.12 and printer drivers for Canon PIXMA inkjet printers.

Every effort is being made to resolve these issues.

We deeply apologize for any inconvenience you may experience.

Please refer to ourKnowledge Base article on how to print successfully with Mac OS X v10.12."

Posted on Sep 22, 2016 1:15 AM

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patnkatng

Q: Cannot print after upgrade to Sierra

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  • by Mac-Trek,

    Mac-Trek Mac-Trek Oct 4, 2016 2:11 AM in response to patnkatng
    Level 1 (8 points)
    Mac OS X
    Oct 4, 2016 2:11 AM in response to patnkatng

    Same issue here, but the info from the Canon knowledgebase worked for now. Seems to be a general issue with Sierra, because I found a similar thread on apple discussions regarding an Epson printer, instead of a Canon.

    The strange thing is that some documents print right out of the box while others won't. Tested it with a PDF I've got via email (printed successfully) and an other, generated from my invoiceprogramm, which didn't work (also older invoices, which could printed successfully with El Capitan).

    Hope the issue will be fixed soon.

  • by dracks3,

    dracks3 dracks3 Oct 4, 2016 2:33 AM in response to patnkatng
    Level 1 (8 points)
    Mac OS X
    Oct 4, 2016 2:33 AM in response to patnkatng

    I only get this when trying to print from MS Word. If I open the document with Pages it prints just fine.

  • by travellerblogs,

    travellerblogs travellerblogs Oct 11, 2016 12:48 AM in response to patnkatng
    Level 1 (4 points)
    Mac OS X
    Oct 11, 2016 12:48 AM in response to patnkatng

    I have a Pixma MG5140 and an HP 1220C. Neither will work after installing Sierra. I tried the Apple recommended work-around but this also failed with the error message "Printing - GenericClass: waiting for device". Currently, I have no method to print anything.

  • by A.R.K.,

    A.R.K. A.R.K. Oct 11, 2016 1:56 PM in response to patnkatng
    Level 1 (4 points)
    Oct 11, 2016 1:56 PM in response to patnkatng

    The workaround suggested by Canon is only good for single-page printing via TIFF. It's far easier to use Adobe Acrobat instead of Preview, and all works fine. 

  • by Goosechops,

    Goosechops Goosechops Oct 13, 2016 1:40 AM in response to patnkatng
    Level 1 (4 points)
    Oct 13, 2016 1:40 AM in response to patnkatng

    I found a better fix for the Canon printer filter error. (Canon's solution  did not work for me).

    In system preferences open Printers & Scanners.

    Control + click the printer in the left panel. This will erase the printers.

    Then click the "+" symbol at the bottom of that same panel, and re-select your printer.

    I used the type "secure air print".

    As soon as I did that, the Filter error disappeared and the printer worked normally.

  • by A.R.K.,

    A.R.K. A.R.K. Oct 13, 2016 2:11 AM in response to Goosechops
    Level 1 (4 points)
    Oct 13, 2016 2:11 AM in response to Goosechops

    Only the most recent Canon printers support "air print". If yours does not (like mine), then using Acrobat seems the most viable workaround.  

  • by buzzbuzzen,

    buzzbuzzen buzzbuzzen Oct 13, 2016 5:00 AM in response to patnkatng
    Level 1 (9 points)
    Oct 13, 2016 5:00 AM in response to patnkatng

    Canon Australia released an Air Print update for my MG 4160 on the 10 th October 2016. The update is marked Mac OS Sierra compatible. This update must be performed while the printer is attached via a usb cable from your computer. The update contained firmware updates which updated all printer functions. Printer now prints as normal. I hope this works in your case.

  • by dracks3,

    dracks3 dracks3 Oct 13, 2016 1:37 PM in response to patnkatng
    Level 1 (8 points)
    Mac OS X
    Oct 13, 2016 1:37 PM in response to patnkatng

    My printer is not an airprint version (MG6100) but I found an updated driver on the Canon site that was compatible for Sierra. Downloaded and installed and problem fixed.

  • by santiagofrommiami,

    santiagofrommiami santiagofrommiami Oct 18, 2016 8:19 AM in response to patnkatng
    Level 1 (21 points)
    Mac OS X
    Oct 18, 2016 8:19 AM in response to patnkatng

    Ok and how will we be notified of this?  Will you just push it as a system upgrade through the AppStore?

  • by Curious K,

    Curious K Curious K Oct 21, 2016 3:23 AM in response to Nawk Andersen
    Level 1 (4 points)
    Mac OS X
    Oct 21, 2016 3:23 AM in response to Nawk Andersen

    Hello

     

    I'm having the same problem, but with my Canon MB5060.

     

    The error message is "cgpdftoraster quit unexpectantly."

     

    I receive this message when I print PDFs and Microsoft Office documents.

     

    Do you have a driver update for this?

     

    Many thanks

    KellyIMG_0586.JPG

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Oct 21, 2016 8:03 AM in response to Curious K
    Level 5 (5,334 points)
    Mac OS X
    Oct 21, 2016 8:03 AM in response to Curious K

    Your printer supports AirPrint - have you tried adding the printer using the AirPrint driver?

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