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Sep 22, 2016 7:02 AM in response to ninofromsarasotaby zinacef,See if this helps -- If you get an error when trying to activate iMessage or FaceTime - Apple Support. If the troubleshooting steps still don't help, consider reaching out to Apple Support as per the article's suggestion.
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Sep 22, 2016 4:24 PM in response to ninofromsarasotaby Eric Root,Do you have 2 step verification set up for your Apple ID? If so, you'll need an application specific password.
Apple ID - Two Step Verification App Specific Passwords