Amooei

Q: wifi sync fails after iOS 10 or iTunes 12.5.1

Hi I just recently updated my iPhone 6s to ios 10 & iTunes to latest version which is 12.5.1 but every time I try to sync my iPhone via WiFi in iTunes it fails. My battery percentage is also full & 100%.

iPhone 6s, iOS 9.3.2

Posted on Sep 22, 2016 5:50 AM

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Q: wifi sync fails after iOS 10 or iTunes 12.5.1

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  • by joe_7399,

    joe_7399 joe_7399 Sep 23, 2016 12:07 PM in response to Amooei
    Community Specialists
    Sep 23, 2016 12:07 PM in response to Amooei
    Hey there Amooei,

    I understand that you are running into some issues with Wi-Fi syncing through iTunes with iOS 10. There are some troubleshooting steps listed in the following article that should help us address this issue:
     

    Sync your iPhone, iPad, or iPod touch with iTunes using Wi-Fi - Apple Support
     

    Get help

    If you can't set iTunes to sync over Wi-Fi, or if sync doesn't work:

    1. Restart your computer and iOS device.
    2. Make sure that your computer and iOS device are on the same Wi-Fi network. Syncing doesn't work over an Ethernet to Wi-Fi connection.
    3. Check your firewall settings. If you use security or firewall software on your computer or router, you can get help with security software. You can also contact the router's manufacturer or check the documentation to learn how to open TCP ports 123 and 3689 and UDP ports 123 and 5353.


    Thanks for using the Apple Support Communities, and let us know if we can help further.