iphone se sim not supported

Where did you purchase this phone. It sounds as if the activation with the Sprint card has caused your issue. But knowing where you purchased it would help.

Sprint phones have the sim slot locked and Sprint will not unlock the slot. You can only use a Sprint phone on a Sprint network. Your phone will not work in the Netherlands.

A Verizon phone has the sim slot unlocked and will work in the Netherlands. I have a Verizon phone and I use the phone with no issues in Europe by installing the proper sim.

RV1987 wrote:

Hello,

We live in the Netherlands so we asked for the correct model (A1723) and a sim free phone so it should work on our carriers.

Sim Free does not mean unlocked. It simply means it does not have a sim card included, but may be locked to a carrier regardless.

RV1987 wrote:

Hello,

We didnt have a nano simcard from our carriers at the time so they unlocked the phone with a sprint card

That makes no sense.

An unlocked iPhone is unlocked. It does not need to be unlocked with any type of Sim Card, and Apple does not unlock them if they are unlocked.

You probably got an iPhone that was locked to Sprint, and what was done was to activate it using a Sprint sim card.

Sprint is the only one that can unlock the iPhone if its locked to them. You can try to contact them and see if they will agree to unlock it for you. But generally you need to be a customer of them for them to unlock it.

https://www.sprint.com/legal/unlocking_policy.html

Whoever told you it was unlocked, was mistaken. Sadly this is a common mistake and is one of the major reasons you should only buy iPhones in the country you intend to use them.

You should not feel duped. It very very unlikely it was done intentionally.

A few people made mistakes. Take it as a learning experience.

Buy local, or test with more than one sim card, and obviously one that is not from the carrier it was from.

If less than 14 days have passed since you bought it, and you have someone in the U.S. you can ship the iPhone to, they can return it to Apple for a full refund no questions asked.

The person you spoke to at Sprint didn't know what they were talking about. iPhones never have any carrier branding on them or on startup.

I'm guessing this came about due to a misunderstanding because of the specific model phone you asked for. This is fairly common when people are attempting to buy phones for use outside of the US in the US. They go for the Sprint phone because of the LTE band support. Sprint phones are not unlocked. If it was activated in Store with a Sprint SIM, it is locked to Sprint. Only Sprint can remove the activation lock and they can not do so if it is not actively connected to the Sprint network.

You're not going to be able to use that phone until and unless you can straighten this out with Sprint. You can try calling AppleCare, but it's probable that they will not be able to do anything about it at this point.

I've heard of phones that are unlocked internationally, but not domestically, so that should not apply to you. That meant they could be used internationally, but not in the US. You will not be able to return the device to Apple by shipping it directly to them. They will not accept that. You would have to do as Phil suggested if you have a friend or relative in the US you can ship it to for returns However, as you said, time is of the essence here.

It needs to get there before the 14 days are up. So use expedited shipping if possible.

And you won't be able to directly ship it to Apple.

You'll need to ship it to someone in the U.S. which can then take it in to an Apple store.

I would not delay any more on this.