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Sep 23, 2016 1:41 PM in response to quist-DKby braden85,Hello quist-DK,
It sounds like you are getting an error message about the computer getting a wrong message from the phone. Is the message you are getting saying "Invalid Response"? If so use the following section of this article to troubleshoot it:Check your USB connections
If you see error 4005, 4013, or 4014, learn what to do. If you see one of the errors below, you might have a USB connection issue:
- 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650
- 2000, 2001, 2002, 2005, 2006, 2009
- An error message that includes, "invalid response"
Use these steps to see if the issue is with your USB cable, USB port, or computer. Try again after each step:
- Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.
- Switch to a different USB port on your computer. Don't plug into your keyboard.
- Plug into a different computer.
- If you still see the error, you can check for other USB issues, issues with third-party security software, and issues with hardware.
If the issue continues, contact Apple Support.
If that is not the error you are receiving, can you please tell us word for word what the error you are receiving is? Thank you for using Apple Support Communities.
