Welloo

Q: Mac Os Sierra keep logging out  !!

Hi

 

After updating the mac two days before.. it's keep logging me out every time I go full-screen when i watch a video on youtube or any other site .. tried it for (chrome-sfari-firefox) and same thing happened .. it's very very frustrated i can't do anything .. and this is happen only when i go full-screen!

 

and I have unchecked the (display have separate spaces) and nothing changed . .it's keep log out

appledis.jpg

 

 

and by the way i have the (log out automatically) unchecked since ever

 

appel2-1.jpg

 

 

i'm very frustrated with this problem .. please can any one help me ..

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Sep 22, 2016 7:10 AM

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Q: Mac Os Sierra keep logging out  !!

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  • by Dhalgren,

    Dhalgren Dhalgren Oct 8, 2016 11:33 AM in response to Sambo2
    Level 1 (45 points)
    Mac OS X
    Oct 8, 2016 11:33 AM in response to Sambo2

    I just got off the phone with Apple Support. Someone from Apple Engineering, who works in "investigation" (his word), called me a few days ago and set up an appointment for today. He shared my screen and had me run some diagnostics in Terminal, then send him a rather large report. I had previously sent a different, but equally large (500+ MB), report, destined for Apple Engineering, to my primary Apple Support person almost two weeks ago. He had previously escalated the issue to Engineering.

     

    So, it appears Apple is definitely aware of this issue affecting a lot of users. It does also appear to be something at the User account level since, at least for many, setting up a test account and switching spaces/going to fullscreen in that account doesn't lead to the crash. Hopefully, I will hear from Apple Support this week. I have not given up yet and I will post any possible solution or recommendation when available.

     

    My configuration:

    • iMac15.1 (27" Retina Display)
    • Processor: Intel Core i7
    • Processor Speed: 4 GHz
    • 1 Processor with 4 Cores
    • L2 Cache (per Core): 256 KB
    • L3 Cache: 8 MB
    • Memory: 32 MB
    • Boot ROM Version: IM151.0207.B07
    • SMC Version (system): 2.23f11
  • by Travholt,

    Travholt Travholt Oct 8, 2016 12:45 PM in response to Dhalgren
    Level 1 (4 points)
    Mac OS X
    Oct 8, 2016 12:45 PM in response to Dhalgren

    Ahh, very glad to hear that Apple is on this ball!

     

    I never knew I used full screen so many times daily! Even now that I know my Mac will crash, I sometimes take videos full screen without thinking twice, or even noticing.

     

    Fortunately, I noticed that if I'm quick enough after logging in again, I might manage to close the restored, fullscreened window before it enters a state where it logs me out again.

  • by Sambo2,

    Sambo2 Sambo2 Oct 8, 2016 12:57 PM in response to Dhalgren
    Level 1 (18 points)
    Mac OS X
    Oct 8, 2016 12:57 PM in response to Dhalgren

    Thank you so much for doing all that legwork. I, along with you, will wait with hope and baited breath for an answer from on high at Apple!!

  • by nightspd,

    nightspd nightspd Oct 8, 2016 4:44 PM in response to Dhalgren
    Level 1 (4 points)
    Mac OS X
    Oct 8, 2016 4:44 PM in response to Dhalgren

    Thank you for doing the grunt work on this. I thought I was going crazy and couldn't find a way to fix this. I'm looking forward to hearing some kind of resolution or bug-fix from Apple.

  • by lukeoco1234,

    lukeoco1234 lukeoco1234 Oct 9, 2016 12:18 AM in response to Welloo
    Level 1 (4 points)
    Oct 9, 2016 12:18 AM in response to Welloo

    Unfortunately I was unable to find a fix for many issues this bug poses BUT if you are using chrome as your browser to fix this problem with sites that offer full screen goto settings, then access advanced settings, then goto system, then uncheck "use hardware acceleration when available". This will fix the problem in browser but sadly no where else on the computer. I hope this can help some people as this fix has defiantly been helpful for me.

  • by Habboubi,

    Habboubi Habboubi Oct 9, 2016 12:22 AM in response to Welloo
    Level 1 (8 points)
    Desktops
    Oct 9, 2016 12:22 AM in response to Welloo

    i just updated yesterday and this logout issue appeared out of nowhere and i was thinking i was hacked for some reason HAHAHA . Apple can you fix this issue really fast. 

  • by Dhalgren,

    Dhalgren Dhalgren Oct 9, 2016 10:46 AM in response to Habboubi
    Level 1 (45 points)
    Mac OS X
    Oct 9, 2016 10:46 AM in response to Habboubi

    Well, I have some good news and some bad news.

     

    The good news: As of this morning, everything seems to be operating normally: Fullscreen windows, fullscreen apps, two-finger swiping, fullscreen video, etc. I noticed it completely by accident this morning, by mistakenly clicking the green button in a window. Yesterday, I was speaking with Apple Support and reproduced the crash for them—so I know it was crashing—before sending logs. I was using my computer for a couple of hours afterwards and this morning everything seems to be fixed!

     

    The bad news: I don't know exactly what happened. I promised to post a fix, when available, in this thread but I don't know what got fixed. Here is what I know changed since yesterday:

    • I discontinued using Safari Technology Preview (an advanced version of Safari available from Apple) as my default browser because, well, it doesn't work very well. I also removed it from my Dock. Reversing this completely back, so that it is my default browser did not reproduce the problem.
    • I updated, through the App Store, Microsoft OneNote. This actually made some weird changes to its clipper extension function in Safari, as the clipper now pops up a lot (it didn't ever before the update) and asks if I want to save web pages. I never actually opened the app yesterday, didn't clip anything to it, and haven't used the app in a few weeks.
    • I updated, through the App Store, Twitter, but didn't open the app, tweet, or do anything else related to this.
    • I updated, through the App Store, OmniFocus 2 but didn't open the app or use any functionality.
    • HERE'S THE BIG CHANGE: I installed Little Snitch. I assure you I have nothing to do with Little Snitch, its developer(s), or anything like that. I simply, in usual paranoid fashion, became concerned that, perhaps, someone was screwing with me (though I use BitDefender and had run Malware Anti-Malware and was clear on both), so I bought and installed Little Snitch to check my outgoing internet connections. That's what Little Snitch does: It reports anytime any software is "phoning home." Most of what it reports is totally legit but if someone has installed a program to send your keystrokes to them, Little Snitch can identify and prevent it. Based on the messages that popped up during installation, I believe that in the process of installation, the installer did some kind of deep system flush/rebuild, down to the kernel extension level. So, I don't think it's the program itself that fixed anything (I don't know how it could), but rather something that happened during installation. It's my best guess. I've seen some other threads out there on the specific task of rebuilding the kernel caches and am not an expert on that, so will defer to someone who is. Right now, there's no way for me to reproduce the problem so I can't say that a kernel cache rebuild is the solution, but it may be something worth trying. You can trial Little Snitch (no payment is required for this) so, if anyone feels adventurous, I'd recommend installing it and seeing if the problem is fixed. You can always uninstall it (the download image actually comes with an uninstaller).

     

    I will talk to my Apple Support rep tomorrow and hear what he thinks about this. Probably he will not comment about third-party software, especially relatively deep software like Little Snitch, but he may comment on the idea of some kind of kernel flush—we'll see. I will also email the Little Snitch folks to see what they think. This program has been around for over 10 years so I'm not worried about it doing anything nefarious.

     

    Sorry that this is kind of a deflated answer but there's no question that I had the problem everyone else had, literally from the moment I upgraded to macOS Sierra, and now it's gone. Hopefully, what happened to me will lead to an eventual answer for everyone. I will post further if I figure anything else out.

  • by Dhalgren,

    Dhalgren Dhalgren Oct 9, 2016 11:47 AM in response to Dhalgren
    Level 1 (45 points)
    Mac OS X
    Oct 9, 2016 11:47 AM in response to Dhalgren

    For those who might understand this stuff a bit more deeply, here is the log output from the Little Snitch installation:

     

    Oct  8 15:24:56 Pegasus Little Snitch Installer[3273]: INFO: Installation mode: Fresh Install

    Oct  8 15:25:10 Pegasus Little Snitch Installer[3273]: INFO: *** Stopping Services

    Oct  8 15:25:10 Pegasus Little Snitch Installer[3273]: INFO: *** Removing Components

    Oct  8 15:25:10 Pegasus Little Snitch Installer[3273]: INFO: *** Stopping Services

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: *** Removing Components

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: *** Copying Components

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Checking directory exists: /Library/LaunchDaemons

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Fixing permissions for directory /Library/LaunchDaemons

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Checking directory exists: /Applications

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Directory has SF_NOUNLINK flag set, leaving alone: /Applications

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Checking directory exists: /Library/LaunchAgents

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Fixing permissions for directory /Library/LaunchAgents

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Checking directory exists: /Library/Application Support

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Directory has SF_NOUNLINK flag set, leaving alone: /Library/Application Support

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Checking directory exists: /Library/Little Snitch

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Creating directory /Library/Little Snitch

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Checking directory exists: /Library/Application Support/Objective Development

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Creating directory /Library/Application Support/Objective Development

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Checking directory exists: /Library/Application Support/Objective Development/Little Snitch

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Creating directory /Library/Application Support/Objective Development/Little Snitch

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Installing LittleSnitch.kext (4718) in /Library/Extensions/

    Oct  8 15:25:11 Pegasus Little Snitch Installer[3273]: INFO: Installing Little Snitch Daemon.bundle (4718) in /Library/Little Snitch/

    Oct  8 15:25:12 Pegasus Little Snitch Installer[3273]: INFO: Installing Little Snitch Uninstaller.app (4718) in /Library/Little Snitch/

    Oct  8 15:25:12 Pegasus Little Snitch Installer[3273]: INFO: Installing Little Snitch Network Monitor.app (4718) in /Library/Little Snitch/

    Oct  8 15:25:12 Pegasus Little Snitch Installer[3273]: INFO: Installing Little Snitch Software Update.app (4718) in /Library/Little Snitch/

    Oct  8 15:25:12 Pegasus Little Snitch Installer[3273]: INFO: Installing Little Snitch Agent.app (4718) in /Library/Little Snitch/

    Oct  8 15:25:12 Pegasus Little Snitch Installer[3273]: INFO: Installing launchd configuration /Library/LaunchDaemons/at.obdev.littlesnitchd.plist

    Oct  8 15:25:12 Pegasus com.apple.xpc.launchd[1] (at.obdev.littlesnitchd): This service is defined to be constantly running and is inherently inefficient.

    Oct  8 15:25:12 Pegasus com.apple.xpc.launchd[1] (at.obdev.littlesnitchd[3377]): Service exited due to signal: Terminated: 15 sent by launchd[1]

    Oct  8 15:25:12 Pegasus Little Snitch Installer[3273]: INFO: Installing launchd configuration /Library/LaunchAgents/at.obdev.LittleSnitchUIAgent.plist

    Oct  8 15:25:13 Pegasus com.apple.xpc.launchd[1] (at.obdev.LittleSnitchUIAgent): This service is defined to be constantly running and is inherently inefficient.

    Oct  8 15:25:13 Pegasus com.apple.xpc.launchd[1] (at.obdev.LittleSnitchUIAgent[3387]): Trampoline was terminated before jumping to service: signal: Terminated: 15 sent by launchd[1]

    Oct  8 15:25:13 Pegasus Little Snitch Installer[3273]: INFO: Installing Little Snitch Configuration.app (4718) in /Applications/

    Oct  8 15:25:13 Pegasus Little Snitch Installer[3273]: INFO: *** Starting Services

    Oct  8 15:25:13 Pegasus Little Snitch Installer[3273]: INFO: This is a major new install. Configuring appropriately.

    Oct  8 15:25:13 Pegasus Little Snitch Installer[3273]: INFO: Updating boot caches...

    Oct  8 15:25:24 Pegasus ReportCrash[3379]: Saved crash report for Little Snitch Daemon[3377] version ??? to /Library/Logs/DiagnosticReports/Little Snitch Daemon_2016-10-08-152524_Pegasus.crash

    Oct  8 15:25:45 Pegasus Little Snitch Installer[3273]: INFO: done.

    Oct  8 15:26:25 Pegasus Little Snitch Daemon[85]: 3.7 (4718): Permissive Mode ON

    Oct  8 15:26:44 Pegasus com.apple.xpc.launchd[1] (at.obdev.LittleSnitchUIAgent): This service is defined to be constantly running and is inherently inefficient.

    Oct  8 15:26:48 Pegasus Little Snitch Agent[356]: Little Snitch Agent version 4718 started.

    Oct  8 15:26:49 Pegasus Little Snitch Daemon[85]: 3.7 (4718): Permissive Mode OFF

    Oct  8 15:26:50 Pegasus Little Snitch Network Monitor[510]: Little Snitch Network Monitor version 4718 started.

    Oct  8 15:42:11 Pegasus Little Snitch Network Monitor[510]: BUG in libdispatch client: kevent[EVFILT_MACHPORT] monitored resource vanished before the source cancel handler was invoked

    Oct  8 15:45:58 Pegasus Little Snitch Configuration[689]: BUG in libdispatch client: kevent[EVFILT_MACHPORT] monitored resource vanished before the source cancel handler was invoked

     

    I also noticed that some permissions were repaired during the installation, or at least this was reported. That function appears to not be present in macOS Sierra, so perhaps there was something there.

  • by petervanw,

    petervanw petervanw Oct 9, 2016 1:42 PM in response to Welloo
    Level 1 (4 points)
    Oct 9, 2016 1:42 PM in response to Welloo

    Anyone also have this issue when not using an external monitor?

     

    I haven't had this happen to me yet when not connected to the external monitor.

    When it is connected, I have this issue often.

     

    So could this be down to some faulty display drivers?

  • by SalsaBeard,

    SalsaBeard SalsaBeard Oct 10, 2016 8:52 AM in response to Welloo
    Level 1 (4 points)
    Mac OS X
    Oct 10, 2016 8:52 AM in response to Welloo

    I am seeing this issue very frequently.  Most often when I'm in a WebEx with a customer.  One thing I find really odd is that the Guest account always shows up when this happens even though it is disabled in the System Preferences.

  • by isaiahfrommars,

    isaiahfrommars isaiahfrommars Oct 10, 2016 2:40 PM in response to Welloo
    Level 1 (4 points)
    Mac OS X
    Oct 10, 2016 2:40 PM in response to Welloo

    I've got the same issue. I've tested having full screen apps on and off. No difference. Didn't know I had rage issues until this came up.

  • by medstudentKBG,

    medstudentKBG medstudentKBG Oct 10, 2016 4:38 PM in response to Welloo
    Level 1 (4 points)
    Mac OS X
    Oct 10, 2016 4:38 PM in response to Welloo

    Also, having the same issue. Highly annoying.  I'll continue to watch the thread.

  • by Degster,

    Degster Degster Oct 10, 2016 5:44 PM in response to Welloo
    Level 1 (4 points)
    Mac OS X
    Oct 10, 2016 5:44 PM in response to Welloo

    I also have the same issues with my mid 2012 MacBook Pro Retina.

     

    It appears randomly when using fullscreen apps or video, or, and that is of course the weird thing, when i plug in some USB device. It doesn't matter if it is an USB drive or a simple USB-Hub with no devices plugged in (or when I plug a device in the hub)...

     

    Sometimes the display shows colored bricks of pixels for a second before the OS is logging me out.

     

    All since Sierra... *cough*

  • by Travholt,

    Travholt Travholt Oct 11, 2016 2:12 AM in response to Dhalgren
    Level 1 (4 points)
    Mac OS X
    Oct 11, 2016 2:12 AM in response to Dhalgren

    Hooray!!  I installed Little Snitch, and fullscreen works now – even after uninstalling LS. Thank you so much for this tip!

     

    Apple clearly needs to fix this issue for all users, and I'm confident that they will in time, but at this point I just want my non-crashing Mac back.

  • by sandells,

    sandells sandells Oct 11, 2016 7:03 AM in response to Travholt
    Level 1 (4 points)
    Oct 11, 2016 7:03 AM in response to Travholt

    Same here - double Hooray!! I installed Little Snitch and my Mac no longer logs me out randomly, even after uninstalling Little Snitch. Was tearing my hair out until I found this thread. Thanks everyone (and especially Dhalgren)!

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