vertical scroll click function in Mail

Question

Level 1

8 points

vertical scroll click function in Mail

When I click on the vertical scroll bar in Mail the message list screen moves approximately one and a half messages past one page. This happens for moves up or down and makes it easy to miss messages. It makes no difference how many lines I set preferences to show in "list preview", and no matter what mouse I use.

In every other application the screen moves one page minus one line. What's wrong with (my) Mail.

My machine is a 27" iMac Retina 5K (Late 2015).

iMac, OS X El Capitan (10.11.6)

Posted on Sep 22, 2016 9:50 AM

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Answer 1

chris_g1

Community Specialist

Sep 23, 2016 4:07 PM in response to AreDeeBee

Hello AreDeeBee,

Thank you for using the Apple Support Communities. I know having an issue with Mail is not what you expect. The good news is the following steps will be helpful in resolving your issue and get your Mail working properly again.

1. Start by quitting Mail and then hold the Shift key on your keyboard and re-open Mail. This will temporarily prevent Mail from re-opening its documents and windows and then test the issue again.

Automatically re-open windows, apps, and documents on your Mac

2. You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.

How to test an issue in another user account on your Mac

Cheers!

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Answer 2

AreDeeBee Author

Level 1

8 points

Sep 25, 2016 2:39 PM in response to chris_g1

Thanks for your reply. I tried it. Same behavior.

I tried it at MacSuperStore in San Luis Obispo where I buy my Macs. Same thing happened.

Looks like a glitch to me.

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