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Q: Help with Weather app and WhatsApp on iOS 10
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Sep 23, 2016 3:37 PMby sterling r,Hello QuiqueRS,
Thank you for using the Apple Support Communities. I know having an issue with these apps is not what you expect. The good news is the following steps, like restarting your iPhone and reinstalling the apps, will be helpful in resolving your issue and get your iPhone working properly again!
If an app you installed unexpectedly quits, stops responding, or won’t open
Restart your iPhone, iPad, or iPod touch
Cheers! -
Sep 24, 2016 7:38 AMby irina_w,Thanks for replying and that info, it really helps! Since you have tried those steps and they didn’t resolve your issue, the next step is to make a backup of your personal data and Reset All Settings from Settings > General > Reset on your device. This resets all of your device’s settings like Wallpaper, Sounds, Display & Brightness, Background App Refresh, Date & Time, and removes all of your previously used Wi-Fi networks and passwords.
How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
Reset iPhone Settings - iPhone User Guide
Next, if your issue is not resolved after resetting all settings, use iTunes on your Mac or PC to restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Setup your iPhone as new temporarily to test your issue, and then you can restore your backup.
Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
Restore your iPhone, iPad, or iPod touch from a backup
Have a great day and thanks for using the Apple Support Communities!
