Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Charger cable warranty?

I got my iPhone 5s about 7 months ago from EE on a contract, I have 2 iPhone 5+ lightening cables and both have began bunching at the top and one has become defective by only charging when its in a certain side. I have warranty on my iPhone 5s so does that mean I can take the cables to the apple store and get them replaced? The previous cable is from my previous iPhone 5 that has no warranty.


Also I have read that if I do take it to store (if it is still possible) I'd need my iPhone's receipt? I don't actually have a receipt I only have my first bill which is in my mothers name. Does this mean I'd have to get my mother to come with me?


Here is an example of what I mean by both of my cables bunching:

https://9to5mac.files.wordpress.com/2014/08/screen-shot-2014-08-22-at-10-47-48-a m.png


The cable that has stopped working also has black bits like this over the connectors:

http://forums.macrumors.com/attachments/img_0807-jpg.468548/


I am certain that both the cables are genuine apple cables as I got them with my phones.


I would appreciate any help anyone can give! As a student I don't have the money to pull out for a new cable!

iPhone 5s, iOS 9.3.5

Posted on Sep 22, 2016 10:44 AM

Reply
Question marked as Best reply

Posted on Sep 22, 2016 10:57 AM

Hi


Apple cables are covered under Apple's One-Year Limited Warranty against defects in materials and workmanship, but not against accidental damage or misuse.


Contact Apple Support (mail-in service may be available) or make a Genius Bar reservation to arrange for the cables to be checked by Apple and, if eligible, replaced under warranty (proof of purchase may be required):


1 reply
Question marked as Best reply

Sep 22, 2016 10:57 AM in response to Craftyw0lf

Hi


Apple cables are covered under Apple's One-Year Limited Warranty against defects in materials and workmanship, but not against accidental damage or misuse.


Contact Apple Support (mail-in service may be available) or make a Genius Bar reservation to arrange for the cables to be checked by Apple and, if eligible, replaced under warranty (proof of purchase may be required):


Charger cable warranty?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.