pvarman

Q: MacOS Sierra - time machine stuck preparing backup on Network devices

Since I updated to macOS Sierra, can only use my local USB drive to backup. TimeMachine is stuck with the "preparing backup" message - over 12 hours - for network devices, an Apple FileVault and another NAS device. Works fine with local USB drive.

 

Something funny going on with network devices as it's working for local discs.

 

Hope Apple take note and fix.

MacBook Pro (Retina, Mid 2012), iOS 10

Posted on Sep 22, 2016 11:26 AM

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Q: MacOS Sierra - time machine stuck preparing backup on Network devices

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  • by altamac,

    altamac altamac Sep 30, 2016 6:55 PM in response to Maverick6978
    Level 1 (4 points)
    Sep 30, 2016 6:55 PM in response to Maverick6978

    disabling Sophos also worked for me

  • by jefcoachbb94,

    jefcoachbb94 jefcoachbb94 Sep 30, 2016 7:53 PM in response to altamac
    Level 1 (9 points)
    Sep 30, 2016 7:53 PM in response to altamac

    Once the backup finished I reenabled Sophos and backups have been completing.

  • by Very Disappointed,

    Very Disappointed Very Disappointed Sep 30, 2016 9:48 PM in response to Konrad Cichocki
    Level 1 (4 points)
    Sep 30, 2016 9:48 PM in response to Konrad Cichocki

    THANK YOU AND PLEASE APPLE AND SOPHOS PICK UP THE PHONE AND SOLVE THIS ISSUE I HAVE BEEN SIX DAYS DEALING WITH IT AND NO ONE YOU HEARD ME WELL NO ONE NEITHER AT THE GENIUS BAR OR CALL SUPPORT KNOWS WHAT IS GOING ON. FOR GOD SAKE APPLE DON'T RELEASE AN OS WITH AN ISSUE AS GRAVE AS THIS.

    KONRAD YOU ARE THE BEST. CHAPAU!

  • by Csound1,

    Csound1 Csound1 Oct 1, 2016 4:30 AM in response to Very Disappointed
    Level 9 (50,876 points)
    Desktops
    Oct 1, 2016 4:30 AM in response to Very Disappointed

    Why are you yelling here, the 'phone' has been picked up,but as your post is so loud it may not be answered. Go back to typing normally

  • by jefcoachbb94,

    jefcoachbb94 jefcoachbb94 Oct 1, 2016 8:48 AM in response to Csound1
    Level 1 (9 points)
    Oct 1, 2016 8:48 AM in response to Csound1

    Thanks, I was thinking the same thing.  Also based on the fact that this appears to be a Sophos problem that who should be the recipient of any shouting (as if that would do any good).

  • by Very Disappointed,

    Very Disappointed Very Disappointed Oct 1, 2016 10:22 AM in response to Csound1
    Level 1 (4 points)
    Oct 1, 2016 10:22 AM in response to Csound1

    I'm sorry for yelling but when you have spent over 15 hours with "tech support" at the store and on the phone over 15 hours and 6 days on your own trying almost all logical possibilities, you have to scream at the Apple people for being so irresponsable and not trying every single variable. That is why they have a huge team of developers and engineers. They are not a start up company. At this point they should know better that they have to deliver, not "kind of deliver".

    As well when all your work and personal work goes for 6 days with out back up, and you have to use either Dropbox or Cloud Drive, then what is the point of suggesting and seeing external hard drives. Granted I have a 5K with 4TB so the amount of information is large and a lot of media.

    Apple is not alone in the market anymore to delay products on the shelves and making "boo boo's". Google, Samsung and many others have also big resources. I still don't understand why Apple doesn't put it's hand in it's pocket and buys Adobe, Dropbox and goes and spends 3 billion on Beats. Why? Adobe is the standard in the industry and Final Cut (if it exists) they ruined it. 238 Billion dollars buy you a lot of things specially when you have a machine like the Mac Pro and everybody uses a third party more powerful than your own tools.

    Again sorry for screaming but it was 12:30 at night of the sixth day and I was tired and frustrated.

  • by jefcoachbb94,

    jefcoachbb94 jefcoachbb94 Oct 1, 2016 10:41 AM in response to Very Disappointed
    Level 1 (9 points)
    Oct 1, 2016 10:41 AM in response to Very Disappointed

    While I understand about you being tired and frustrated, based on the experience I had it was not an Apple problem, it was and is a Sophos problem. Therefore there was not a lot Apple support could do to solve the problem. I found the solution by doing some Google Foo and found out that other people had solved the problem by simply turning off Sophos online scanning.  Once I was able to do a single back up I turned Sophos online scanning back on and my backups have run successfully since then.

  • by IHaddow,

    IHaddow IHaddow Oct 2, 2016 6:00 AM in response to pvarman
    Level 1 (4 points)
    Mac OS X
    Oct 2, 2016 6:00 AM in response to pvarman

    I have the same problem Tried the SMC and PRAM reset but this had absolutely no effect. Also my backup disk was not indexing so the other suggestion didn't help.

    This is a serious fault in Sierra which needs to be fixed urgently.

  • by JanKoekkoek,

    JanKoekkoek JanKoekkoek Oct 2, 2016 7:19 AM in response to Maverick6978
    Level 1 (4 points)
    Oct 2, 2016 7:19 AM in response to Maverick6978

    Same here. Deinstall of Sophos did the trick! TimeMachine making backups now as normal!

  • by IHaddow,

    IHaddow IHaddow Oct 2, 2016 10:53 AM in response to JanKoekkoek
    Level 1 (4 points)
    Mac OS X
    Oct 2, 2016 10:53 AM in response to JanKoekkoek

    This worked for me.

    Did you reinstall Sophos? And if so does TimeMachine still work

  • by jefcoachbb94,

    jefcoachbb94 jefcoachbb94 Oct 2, 2016 12:12 PM in response to IHaddow
    Level 1 (9 points)
    Oct 2, 2016 12:12 PM in response to IHaddow

    I did not uninstall Sophos, I just disabled online scanning.  Once the backup completed I reenabled online scanning and backups have been successsfully running  since then.

  • by Dave_The_FA,

    Dave_The_FA Dave_The_FA Oct 2, 2016 1:46 PM in response to pvarman
    Level 1 (4 points)
    Oct 2, 2016 1:46 PM in response to pvarman

    For what it's worth, uninstalling Sophos Home worked for me as well - TM backups to my Synology NAS now proceed as normal.

     

    I will reinstall Sophos in a day or so and let you know what happens.

  • by rolandfromadelaide,

    rolandfromadelaide rolandfromadelaide Oct 2, 2016 9:58 PM in response to pvarman
    Level 1 (4 points)
    Oct 2, 2016 9:58 PM in response to pvarman

    I had this problem also. I have discovered it is Sophos stopping Time machine from completing its back up.

    Tested this a number of times with Sophos on - back up "stops", then with Sophos off, back up works perfectly.

    Sadly though I would like some form of virus protection.

    Apologies if the descriptors are average and in simple terms.

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