Gregory Gathright

Q: Mail is crashing intermittently

EtreCheck version: 3.0.4 (308)

Report generated 2016-09-22 12:53:12

Download EtreCheck from https://etrecheck.com

Runtime 1:55

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Apps are crashing

Description:

Mail is crashing intermittently.

 

Hardware Information:

    iMac (21.5-inch, Late 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac14,1

    1 2.7 GHz Intel Core i5 CPU: 4-core

    16 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless: Unknown

Video Information:

    Intel Iris Pro

        DELL E2011H 1600 x 900 @ 60 Hz

        iMac 1920 x 1080

 

System Software:

    OS X El Capitan 10.11.6 (15G1004) - Time since boot: about one day

 

Disk Information:

    Samsung SSD 850 EVO 500GB disk0 : (500.11 GB) (Solid State - TRIM: No)

        EFI (disk0s1) <not mounted> : 210 MB

        SSD (disk0s2) / : 499.11 GB (217.45 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

USB Information:

    Norelsys NS1066 1 TB

        EFI (disk1s1) <not mounted> : 210 MB

        Macintosh HD (disk1s2) /Volumes/Macintosh HD : 999.35 GB (759.33 GB free)

        Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

    GenesysLogic USB3.0 Hub 2 TB

        GenesysLogic USB3.0 Hub 2 TB

            TOSHIBA External USB 3.0 2 TB

        EFI (disk2s1) <not mounted> : 210 MB

        TOSHIBA EXT (disk2s2) /Volumes/TOSHIBA EXT : 2.00 TB (491.87 GB free)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. MacBook Air SuperDrive

    DYMO DYMO LabelWriter 330

    GenesysLogic USB2.0 Hub

        HP HP OfficeJet Pro 8710

        GenesysLogic USB2.0 Hub

            Apple, Inc. Keyboard Hub

                Apple Inc. Apple Keyboard

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Configuration files:

    /etc/sysctl.conf - File exists but not expected

 

Gatekeeper:

    Mac App Store and identified developers

 

Kernel Extensions:

        /Applications/DiskWarrior.app

    [not loaded]    com.alsoft.Preview (5.0 - SDK 10.5 - 2014-12-02) [Support]

 

        /Applications/Splashtop Streamer.app

    [loaded]    com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.9 - 2016-08-31) [Support]

    [not loaded]    com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.9 - 2016-08-31) [Support]

    [not loaded]    com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.9 - 2016-08-31) [Support]

 

        /System/Library/Extensions

    [not loaded]    com.Ralink.driver.RT73 (1.3.0.0 - 2016-09-14) [Support]

    [not loaded]    com.cisco.cscotun (1.0 - 2016-09-14) [Support]

    [not loaded]    com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.10 - 2016-09-14) [Support]

    [not loaded]    com.palm.ClassicNotSeizeDriver (3.2.1 - 2016-09-14) [Support]

    [not loaded]    com.protech.NoSleep (1.3.3 - SDK 10.8 - 2016-09-14) [Support]

    [not loaded]    com.realtek.driver.RTL8187 (1.0 - 2016-09-14) [Support]

    [not loaded]    com.realtek.driver.RTL8187B (1150 - 2016-09-14) [Support]

 

        /Volumes/Macintosh HD/Applications/Parallels Access.app

    [loaded]    com.parallels.virtualhid (1.0.3 - SDK 10.9 - 2015-10-26) [Support]

    [loaded]    com.parallels.virtualsound (1.0.36 - SDK 10.6 - 2015-10-26) [Support]

 

        /Volumes/Macintosh HD/Applications/Parallels Desktop.app

    [not loaded]    com.parallels.kext.hypervisor (11.2.0 32581 - SDK 10.9 - 2016-05-02) [Support]

    [not loaded]    com.parallels.kext.netbridge (11.2.0 32581 - SDK 10.9 - 2016-05-02) [Support]

    [not loaded]    com.parallels.kext.usbconnect (11.2.0 32581 - SDK 10.9 - 2016-05-02) [Support]

    [not loaded]    com.parallels.kext.vnic (11.2.0 32581 - SDK 10.9 - 2016-05-02) [Support]

 

        /Volumes/Macintosh HD/Users/[redacted]/Downloads/Greatdy Computer Audio Device.app

    [loaded]    com.Greatdy.driver.SystemAudioCapture (1.0.0 - SDK 10.9 - 2014-09-13) [Support]

 

Startup Items:

    NetworkOptimizerSC: Path: /Library/StartupItems/NetworkOptimizerSC

    ParallelsTransporter: Path: /Library/StartupItems/ParallelsTransporter

    RT8187ClientUtility: Path: /Library/StartupItems/RT8187ClientUtility

    Startup items are obsolete in OS X Yosemite

 

System Launch Agents:

    [not loaded]    7 Apple tasks

    [loaded]    146 Apple tasks

    [running]    86 Apple tasks

 

System Launch Daemons:

    [not loaded]    42 Apple tasks

    [loaded]    153 Apple tasks

    [running]    95 Apple tasks

 

Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-04-06) [Support]

    [running]    com.canon.MFManager.plist (2012-05-22) [Support]

    [loaded]    com.cisco.anyconnect.gui.plist (2011-08-03)

    [running]    com.dymo.dls.webservice.plist (2016-01-28) [Support]

    [running]    com.fileopen.Broker.plist (2015-09-26) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

    [not loaded]    com.netgear.wutility (2008-07-25) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2014-04-24) [Support]

    [running]    com.parallels.mobile.prl_deskctl_agent.launchagent.plist (2016-09-21) [Support]

    [failed]    com.protech.NoSleep.plist (2013-03-27) [Support]

    [failed]    com.sony.PMBPortable.AutoRun.plist (2011-04-18) [Support]

    [not loaded]    com.splashtop.streamer-for-root.plist (2016-06-02) [Support]

    [running]    com.splashtop.streamer-for-user.plist (2016-06-02) [Support]

 

Launch Daemons:

    [running]    com.adobe.agsservice.plist (2016-08-12) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-08-29) [Support]

    [loaded]    com.bombich.ccc.plist (2014-04-24) [Support]

    [loaded]    com.bombich.ccchelper.plist (2016-05-23) [Support]

    [running]    com.cisco.anyconnect.vpnagentd.plist (2011-08-03) [Support]

    [not loaded]    com.dymo.pnpd.plist (2016-01-28) [Support]

    [loaded]    com.google.keystone.daemon.plist (2016-09-01) [Support]

    [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-01-18) [Support]

    [loaded]    com.meraki.agentd.com.testplant.osxvnc.plist (2015-11-11) [Support]

    [running]    com.meraki.agentd.plist (2015-11-11) [Support]

    [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2014-04-24) [Support]

    [running]    com.parallels.mobile.dispatcher.launchdaemon.plist (2016-09-21) [Support]

    [loaded]    com.parallels.mobile.kextloader.launchdaemon.plist (2016-09-21)

    [loaded]    com.rogueamoeba.instanton-agent.plist (2014-03-25) [Support]

    [running]    com.splashtop.streamer-daemon.plist (2016-06-02) [Support]

    [loaded]    com.splashtop.streamer-srioframebuffer.plist (2016-06-02) [Support]

    [running]    com.trusteer.rooks.rooksd.plist (2011-03-28) [Support]

    [loaded]    org.tcpdump.chmod_bpf.plist (2016-01-18) [Support]

 

User Launch Agents:

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2013-02-01) [Support]

    [loaded]    com.adobe.ARM.[...].plist (2012-10-03) [Support]

    [running]    com.akamai.single-user-client.plist (2016-09-01) [Support]

    [running]    com.parallels.mobile.startgui.launchagent.plist (2016-09-21) [Support]

 

User Login Items:

    Dropbox    Application  (/Applications/Dropbox.app)

    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

    Audio Hijack 3 Schedule Helper    Application Hidden (/Library/Application Support/Audio Hijack/Audio Hijack 3 Schedule Helper.app)

    RealPlayer Downloader Agent    Application  (~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

    Parallels Toolbox    Application  (/Applications/Parallels Toolbox.app)

    DiskWarriorDaemonStarter    Application  (/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app)

    Garmin Express Service    Application  (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

    Photo Stream URL    SMLoginItem  (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

    Photo Stream URL    SMLoginItem  (/Volumes/Macintosh HD/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

 

Internet Plug-ins:

    AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-07-12) [Support]

    Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-21) [Support]

    AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-07-12) [Support]

    Photo Center Plugin: Photo Center Plugin 1.1.2.2 (2007-11-17) [Support]

    googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

    Scorch: Unknown - SDK 10.2 (2014-07-15) [Support]

    iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-22)

    RealPlayer Plugin: Unknown (2014-04-24) [Support]

    DYMO Safari Addin: Unknown - SDK 10.10 (2016-06-22) [Support]

    QuickTime Plugin: 7.7.3 (2016-07-24)

    FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-21) [Support]

    AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-04-06) [Support]

    GarminGpsControl: 2.9.2.0 Release (2010-05-20) [Support]

    VLC Plugin: 0.8.6c (2008-11-04) [Support]

    WebClient: 1.0 - SDK 10.2 (2015-02-14) [Support]

    Musicnotes: 1.17.2 (2009-04-20) [Support]

    Silverlight: 5.1.10411.0 - SDK 10.6 (2012-12-04) [Support]

    Google Earth Web Plug-in: 6.1 (2011-10-17) [Support]

    DYMO NPAPI Addin: 1.0 - SDK 10.10 (2016-06-22) [Support]

    Default Browser: 601 - SDK 10.11 (2016-07-24)

    o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

    Flip4Mac WMV Plugin: 2.4.1.4 (2012-01-23) [Support]

    SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-08-25) [Support]

    JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-24) Check version

    OfficeLiveBrowserPlugin: 12.3.6 (2013-03-26) [Support]

 

User internet Plug-ins:

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

    Picasa: 1.0 (2009-04-29) [Support]

    NPRoblox: 1.0.2.12 - SDK 10.8 (2013-06-05) [Support]

    Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

 

Safari Extensions:

    ScamZapper - Apple Club - https://sites.google.com/site/appleclubfhs/downloads/scamzapper-info (2016-01-06)

    Open in Internet Explorer - Parallels - http://www.parallels.com (2012-11-19)

 

3rd Party Preference Panes:

    Akamai NetSession Preferences (2016-09-01) [Support]

    Flash Player (2016-08-29) [Support]

    Flip4Mac WMV (2011-11-22) [Support]

    GoToMyPC Preferences (2016-05-14) [Support]

    Java (2016-07-24) [Support]

    MacFUSE (2011-04-18) [Support]

    NoSleep (2014-10-25) [Support]

    Rapport (2011-03-28) [Support]

    YAMAHA-USBMIDIPatch (2009-07-21) [Support]

 

Time Machine:

    Skip System Files: NO

    Auto backup: YES

    Volumes being backed up:

        SSD: Disk size: 499.11 GB Disk used: 281.66 GB

    Destinations:

        TOSHIBA EXT [Local]

        Total size: 2.00 TB

        Total number of backups: 64

        Oldest backup: 4/24/16, 9:03 PM

        Last backup: 9/22/16, 12:48 PM

        Size of backup disk: Excellent

            Backup size 2.00 TB > (Disk size 499.11 GB X 3)

 

Top Processes by CPU:

        88%    last

         3%    WindowServer

         2%    fontd

         1%    kernel_task

         1%    HP Scanner 3

 

Top Processes by Memory:

    1.23 GB    kernel_task

    475 MB    softwareupdated

    410 MB    mds_stores

    311 MB    Safari

    229 MB    Mail

 

Virtual Memory Information:

    7.37 GB    Free RAM

    8.62 GB    Used RAM (4.02 GB Cached)

    0 B    Swap Used

 

Diagnostics Information:

    Sep 22, 2016, 05:50:42 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-22-055042_[redacted].crash

        /usr/local/sbin/m_agent

    Sep 22, 2016, 04:50:43 AM    ~/Library/Logs/DiagnosticReports/Mail_2016-09-22-045043_[redacted].crash

        com.apple.mail - /Applications/Mail.app/Contents/MacOS/Mail

    Sep 22, 2016, 04:50:26 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-22-045026_[redacted].crash

    Sep 22, 2016, 04:50:10 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-22-045010_[redacted].crash

    Sep 22, 2016, 04:49:55 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-22-044955_[redacted].crash

    Sep 22, 2016, 04:49:40 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-22-044940_[redacted].crash

    Sep 22, 2016, 04:49:39 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-22-044939_[redacted].crash

    Sep 21, 2016, 12:56:52 PM    /Library/Logs/DiagnosticReports/m_agent_2016-09-21-125652_[redacted].crash

    Sep 21, 2016, 12:56:21 PM    /Library/Logs/DiagnosticReports/m_agent_2016-09-21-125621_[redacted].crash

    Sep 21, 2016, 12:56:18 PM    /Library/Logs/DiagnosticReports/m_agent_2016-09-21-125618_[redacted].crash

    Sep 21, 2016, 12:17:39 PM    /Library/Logs/DiagnosticReports/m_agent_2016-09-21-121739_[redacted].crash

    Sep 21, 2016, 12:17:24 PM    /Library/Logs/DiagnosticReports/m_agent_2016-09-21-121724_[redacted].crash

    Sep 21, 2016, 12:17:23 PM    /Library/Logs/DiagnosticReports/m_agent_2016-09-21-121723_[redacted].crash

    Sep 21, 2016, 11:16:55 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-21-111655_[redacted].crash

    Sep 21, 2016, 11:16:40 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-21-111640_[redacted].crash

    Sep 21, 2016, 11:16:39 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-21-111639_[redacted].crash

    Sep 21, 2016, 10:15:15 AM    Self test - passed

    Sep 21, 2016, 03:17:29 AM    /Library/Logs/DiagnosticReports/m_agent_2016-09-21-031729_[redacted].crash

    Sep 20, 2016, 11:45:53 PM    /Library/Logs/DiagnosticReports/m_agent_2016-09-20-234553_[redacted].crash

    Sep 20, 2016, 10:44:33 PM    /Library/Logs/DiagnosticReports/m_agent_2016-09-20-224433_[redacted].crash

    Sep 20, 2016, 12:57:53 PM    ~/Library/Logs/DiagnosticReports/accountsd_2016-09-20-125753_[redacted].crash

        /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd

    Sep 19, 2016, 01:42:56 PM    /Library/Logs/DiagnosticReports/m_agent_2016-09-19-134256_[redacted].crash

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Sep 22, 2016 10:55 AM