micmiller01

Q: iOS 10 Black Screen Spinning Wheel

Been using iOS 10.0.1 for about a week on an iPhone 6 and it's buggy. The issues below have only occurred since upgrading to iOS 10. Please fix in next release or provide solution.

 

1. Random black screen with spinning wheel. The upgrade went fine, so not that black screen. But at least daily my phone becomes unresponsive and shows a black screen with spinning wheel. After 5-10 seconds I'm prompted to enter my passcode as if the device has restarted. I'm not the only person experiencing this - and even managed to capture the image below.

 

2 - I've enabled the 'rest finger to open' option under home screen accessibility, but this doesn't always work. Again, about once a day, resting my finger to open results in me being prompted to press the home button to unlock. Each time this has happened I've checked and confirmed that the 'rest finger to open' option was enabled.

IMG_1653.PNG

Thanks

iPhone 6, iOS 10

Posted on Sep 22, 2016 12:16 PM

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Q: iOS 10 Black Screen Spinning Wheel

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  • by Frankieeev,

    Frankieeev Frankieeev Oct 12, 2016 8:26 PM in response to micmiller01
    Level 1 (10 points)
    iPhone
    Oct 12, 2016 8:26 PM in response to micmiller01

    I Have this exact same issue on my 2 week old iPhone 7plus and previously on my 6 before I traded up. Black screen few seconds with circle then asks for my security passcode. It crashes usually in apps from FB, imessage, safari, and snap chat... but ive favtory reset a few times, today I reset and set it up as a new phone but still happening. one time it crashed and I had to bring it to the Apple Store for them to reset because iTunes couldn't even help me recover it. It's frustrating. if anybody gets any answers please let me know !

  • by Sielbear,

    Sielbear Sielbear Oct 12, 2016 9:36 PM in response to Frankieeev
    Level 1 (14 points)
    iPhone
    Oct 12, 2016 9:36 PM in response to Frankieeev

    I've also noticed that my volume CONSTANTLY resets to about 75% loudness. I think this happens after the crash.  Do you know how annoying it is to be in bed, catching up on current events only to have a video start playing at 75% volume?? 

     

    Is anyone else experiencing the volume change back to 75%?

  • by snapli,

    snapli snapli Oct 13, 2016 3:17 AM in response to Frankieeev
    Level 1 (4 points)
    Oct 13, 2016 3:17 AM in response to Frankieeev

    Just for my own education: do you have Outlook installed on your iPhone? Because like others have mentioned before, I haven't had a single issue with iOS 10 since I deleted the app. Before that, I also got 5 to 10 crashes per day...

  • by mmansour [MSFT],

    mmansour [MSFT] mmansour [MSFT] Oct 13, 2016 9:10 AM in response to snapli
    Level 1 (9 points)
    iPhone
    Oct 13, 2016 9:10 AM in response to snapli

    I Have outlook on my phone (but notifications disabled) and had no crashes, i fixed it by resetting all settings Which removed all apps notificationS. This problem seems like unusual, would a notification cause these OS crashes? But why would a notification cause the whole OS to crash. 

  • by fletchnj,

    fletchnj fletchnj Oct 13, 2016 9:29 AM in response to micmiller01
    Level 1 (4 points)
    Oct 13, 2016 9:29 AM in response to micmiller01

    So I removed Outlook from my phone and everything has been good so far.  However, I'm still seeing crashing on my iPad.  I checked the logs and saw some references to the Agenda Widget. 

     

    I'm not sure if this has anything to do with the issue at hand but wanted to share. 

     

    Incident Identifier: F711E6DF-16C3-43ED-855F-CCDAB5DEC747

    CrashReporter Key:   427a277b9883c7870c77368c81e51c4a08686e28

    Hardware Model:      iPad4,1

    Process:             agenda-widgetextension [260]

    Path:                /private/var/containers/Bundle/Application/A0C96DBF-6F53-4BF7-8FAB-5ED3D205078B /app-ios.app/PlugIns/agenda-widgetextension.appex/agenda-widgetextension

    Identifier:          com.microsoft.Office.Outlook.agenda-widgetextension

    Version:             20767 (2.5.3)

    Code Type:           ARM-64 (Native)

    Role:                Foreground

    Parent Process:      launchd [1]

    Coalition:           com.microsoft.Office.Outlook.agenda-widgetextension [377]

     

    Date/Time:           2016-10-10 17:16:14.7452 -0400

    Launch Time:         2016-10-09 17:11:58.4500 -0400

    OS Version:          iPhone OS 10.0.2 (14A456)

    Report Version:      104

     

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000001, 0x00000001001cff74

    Termination Signal: Trace/BPT trap: 5

    Termination Reason: Namespace SIGNAL, Code 0x5

    Terminating Process: exc handler [0]

    Triggered by Thread:  0

  • by coink,

    coink coink Oct 13, 2016 10:55 AM in response to micmiller01
    Level 1 (4 points)
    Oct 13, 2016 10:55 AM in response to micmiller01

    I found the same issues with my IPhone 6 , the bigger issue was I plugged it in at night to charge and when I woke up and unplugged it the screen was black and never came back on I did everything apple told me to do and the screen doesn't come back , but when plugged in shows its recovery mode on Itunes

  • by btwalsh,

    btwalsh btwalsh Oct 13, 2016 11:22 AM in response to fletchnj
    Level 1 (4 points)
    iPhone
    Oct 13, 2016 11:22 AM in response to fletchnj

    Hmm, so maybe the problem, then, is widgets in iOS 10 having memory leaks, and the Outlook app's widget is particularly unreliable and prone to causing the system crashes folks are seeing? And for those who don't have Outlook installed but are still seeing the crashes, then maybe they have a bunch of widgets configured that also expose this unreliability in iOS 10?

     

    I need the Outlook app for work, so uninstalling it is not an option for me, unfortunately.

     

    I have disabled ALL widgets except for a couple native Apple ones (Phone Favorites & Weather) to see if this improves things for me.

  • by WinterWolf3,

    WinterWolf3 WinterWolf3 Oct 14, 2016 8:55 AM in response to btwalsh
    Level 1 (4 points)
    Oct 14, 2016 8:55 AM in response to btwalsh

    iPhone 7+ owner here for the last couple weeks, have also been experiencing this exact same issue (crash to lock screen after black screen + spinning circle for a few seconds) So far the most trouble I have had has been when trying to take a picture, be it from the stock apple camera app, to using the stock notes app and adding a picture, or trying to take a picture with imessage, telegram or snapchat. I too use the Outlook app for work but  have actually never seen that cause the crash to lock screen. My wife has an iPhone 6S running iOS 10.0.2, takes loads of pictures a day as she sells online and has not once experienced this issue.. Frustrating indeed!

  • by Kathybrce,

    Kathybrce Kathybrce Oct 18, 2016 3:57 AM in response to micmiller01
    Level 1 (4 points)
    Oct 18, 2016 3:57 AM in response to micmiller01

    I'm having the same issue. I've had this iphone 6 for over a year with no problems. I updated probably a month ago, still no problems...until this morning. Checked the weather and since then (over an hour) have the black screen/spinning circle. Does not shut down with power/volume and I do not have outlook installed. This is aggravating.

  • by WinterWolf3,

    WinterWolf3 WinterWolf3 Oct 18, 2016 7:58 AM in response to Kathybrce
    Level 1 (4 points)
    Oct 18, 2016 7:58 AM in response to Kathybrce

    In your case, the iPhone 6 requires that you hold the Power + Home button for up to 30 seconds until the device restarts itself. The iPhone 7 and 7+ are the only phones that have the changed button combination as far as I am aware.

  • by snapli,

    snapli snapli Oct 18, 2016 8:05 AM in response to WinterWolf3
    Level 1 (4 points)
    Oct 18, 2016 8:05 AM in response to WinterWolf3

    I think it's pretty difficult that we're talking about to issues in this thread, which might not even be related to each other. Might also be the reason why Apple already recommended a solution on an issue that hasn't been mentioned by the OP.

  • by Frankieeev,

    Frankieeev Frankieeev Oct 18, 2016 8:36 AM in response to micmiller01
    Level 1 (10 points)
    iPhone
    Oct 18, 2016 8:36 AM in response to micmiller01

    my problem with my 7 plus persists, even with very few apps, facebook, instagram, YouTube. I've restored the software using iTunes and I've  erased everything to start as a new phone. nothing works.  Still closes the app and gives me the loading circle at random with any app. Very frustrating. im going to make an appointment with the apple store this weekend And hope for a new device. Even though its clearly a software issue That's happening on multiple different models. I asked an apple support representative if they are aware of any issues related to this and they say no.

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