Da Walrus
Level 1 (12 points)
Mac OS X

Q: PhotoShop Elements (Organizer) no longer works after Sierra Upgrade

After installing Sierra, the "Organizer" portion of PhotoShop Elements 14 (PSE 14) no longer works. The editor portion still continues to work fine.

 

thanks,

 

Jim

Posted on Sep 22, 2016 1:03 PM

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Da Walrus

Q: PhotoShop Elements (Organizer) no longer works after Sierra Upgrade

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  • by Kappy,

    Kappy Kappy Sep 22, 2016 1:05 PM in response to Da Walrus
    Level 10 (271,298 points)
    Desktops
    Sep 22, 2016 1:05 PM in response to Da Walrus

    Check with Adobe support. It probably is not compatible and needs to be updated.

  • by Da Walrus,

    Da Walrus Da Walrus Sep 22, 2016 1:12 PM in response to Kappy
    Level 1 (12 points)
    Mac OS X
    Sep 22, 2016 1:12 PM in response to Kappy

    Adobe does not provide "Support" for Photoshop Elements. I have posted in their "Communities" and haven't received any feedback except that others have the same problem.

     

    Jim

  • by Kappy,

    Kappy Kappy Sep 22, 2016 1:22 PM in response to Da Walrus
    Level 10 (271,298 points)
    Desktops
    Sep 22, 2016 1:22 PM in response to Da Walrus

    Of course, they do. It's one of their products. Call their tech support. The Apple forums do not provide support for Adobe products. If others are having the same problem then most likely it is not a problem with Sierra.

  • by Da Walrus,

    Da Walrus Da Walrus Sep 26, 2016 3:10 PM in response to Kappy
    Level 1 (12 points)
    Mac OS X
    Sep 26, 2016 3:10 PM in response to Kappy

    Tried to contact their "Support."  They won't help because you don't get a "Serial Number" when you buy through the App store.  Their response:

    "I would like to inform you that we need the serial key and you have purchased the software through apple and the software is authenticate by apple , Only they can help you regarding this issue ."

     

    Appears it was a BIG mistake to buy software through the App Store!! 

     

    Jim

  • by dialabrain,

    dialabrain dialabrain Sep 26, 2016 3:39 PM in response to Da Walrus
    Level 5 (6,315 points)
    Mac App Store
    Sep 26, 2016 3:39 PM in response to Da Walrus

    FWIW, The Organizer seems to work for me and I did get it from the App Store. I'm not sure if it works 100% because as long as I've owned Elements I've never used the Organizer. Anyway, it does open, I can import images. I'm not sure what part doesn't work.

  • by Kappy,

    Kappy Kappy Sep 26, 2016 3:39 PM in response to Da Walrus
    Level 10 (271,298 points)
    Desktops
    Sep 26, 2016 3:39 PM in response to Da Walrus

    I don't see any mention that you purchased it from the App Store in your original post. Would have been helpful to have included that. It is relevant.

     

    Contacting Apple Customer and Support Service

     

    1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    2. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.
    3. For Mac App Store: Apple - Support - Mac App Store.
    4. For iTunes: Apple - Support - iTunes.

  • by Da Walrus,

    Da Walrus Da Walrus Sep 26, 2016 3:43 PM in response to dialabrain
    Level 1 (12 points)
    Mac OS X
    Sep 26, 2016 3:43 PM in response to dialabrain

    For me Elements will open for Editor. When I choose the Organizer option, I receive an error that it is already open and hangs there. BTW I have found a number of people who are having the same issue. Regardless, someone needs to provide support and since the App Store doesn't supply a "Serial Number" when you purchase it, I can't get Adobe to help me!  I know there is a version 14.1 (I have 14.0) and have no way to download the update.

     

    Jim

  • by dialabrain,

    dialabrain dialabrain Sep 26, 2016 3:47 PM in response to Da Walrus
    Level 5 (6,315 points)
    Mac App Store
    Sep 26, 2016 3:47 PM in response to Da Walrus

    Did you try "Updates" in the Help menu?

  • by Da Walrus,

    Da Walrus Da Walrus Sep 26, 2016 3:48 PM in response to Kappy
    Level 1 (12 points)
    Mac OS X
    Sep 26, 2016 3:48 PM in response to Kappy

    Didn't realize where I purchased it would make a difference! The only support I can find is the App Store category and then the only options are Community or email. Unfortunately the email for my Support account (.mac) is no longer valid and you can't change it.

     

    Catch 22!!!!

     

    Jim

  • by Da Walrus,

    Da Walrus Da Walrus Sep 26, 2016 3:52 PM in response to dialabrain
    Level 1 (12 points)
    Mac OS X
    Sep 26, 2016 3:52 PM in response to dialabrain

    That was suggested on an Adobe forum. Apparently when you buy it from Adobe or other source, the version has it. My version from the App Store does not have an "Update Option."

     

    Jim

    Screen Shot 2016-09-26 at 5.51.20 PM.png

  • by dialabrain,

    dialabrain dialabrain Sep 26, 2016 4:20 PM in response to Da Walrus
    Level 5 (6,315 points)
    Mac App Store
    Sep 26, 2016 4:20 PM in response to Da Walrus

    Sorry, my fault. I had purchased a previous version from the App Store but bought 14 from adobe's site. I'm old. I forget stuff.

  • by Da Walrus,

    Da Walrus Da Walrus Sep 26, 2016 4:32 PM in response to dialabrain
    Level 1 (12 points)
    Mac OS X
    Sep 26, 2016 4:32 PM in response to dialabrain

    Believe me I know the feeling!!!  Great thing I have two Macs, one upgraded and one not!!!  :-)

  • by Kappy,

    Kappy Kappy Sep 26, 2016 4:40 PM in response to Da Walrus
    Level 10 (271,298 points)
    Desktops
    Sep 26, 2016 4:40 PM in response to Da Walrus

    Jim,

     

    Call Apple Support for help. I don't know where else you will get assistance. PE 14's compatibility with either El Capitan or Sierra is questionable at this point. Maybe Apple Support can help you out. I provided the calling information in my earlier post of support links. It's the first item in that list.

  • by dialabrain,

    dialabrain dialabrain Sep 26, 2016 4:40 PM in response to Da Walrus
    Level 5 (6,315 points)
    Mac App Store
    Sep 26, 2016 4:40 PM in response to Da Walrus

    Be sure to let someone at Apple know Adobe refused to help with a product they sell on the App Store. I'm sure they would be interested.

     

    You can send Apple feedback as well…

    http://www.apple.com/feedback/

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