mrbdamien

Q: Unable to set up apple pay with my iCloud account

I have used Apple Pay successfully on my old iPhone 6 with no problems, and I had set up around May. Recently, I updated to iOS 10.0.1, and continued to use Apple Pay without issue. Last friday I got a new iPhone 7, but I have been unable to add any cards back onto my phone.  I also tried to add a card to my iPad Pro (12.9in WiFi) in June, but have had no luck there either.  I can go into either Wallet, or into Settings > Wallet & Apple Pay, and each time I try to add a card I will get an error message: "Could Not Set Up Apple Pay, An error occurred while setting up Apple Pay". I do not get as far as adding any cards so this is not a bank/card issue (both of which have not changed).

 

To try and resolve this I have tried a number of suggestions on these boards, including:

1. Logging out of iCloud and disabling passcode, switching off and on again, and logging back in and enabling passcode.

2. Resetting and deleting all settings and data, and restoring from backup.

3. Resetting and deleting all settings and data, and setting up as a new phone.

4. Deleting all iCloud back-up data

 

The only thing that allows me to add a card is if I log into the device with a different iCloud account. Therefore, this suggests this is an iCloud account issue, but I can't tell beyond that what the actual issue is.

 

So, does anyone have any suggestions? I'm not having much luck getting in touch with Apple either due to my work commitments

iPhone 7, iOS 10

Posted on Sep 22, 2016 1:02 PM

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Q: Unable to set up apple pay with my iCloud account

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  • by mrbdamien,

    mrbdamien mrbdamien Oct 15, 2016 8:33 AM in response to paul bresciani
    Level 1 (8 points)
    Apple Pay
    Oct 15, 2016 8:33 AM in response to paul bresciani

    I'm in contact with an advisor who has been chasing up the engineers for me. I was asked to repeat previous actions, eg. logging out and in again, and trying a different icloud account (which works), and I emailed back a series of screenshots showing this. There is a response, but I'm waiting for the advisor to tell me what it is.

     

    My account continues to display the following...

     

    IMG_0141.PNG

  • by paul bresciani,

    paul bresciani paul bresciani Oct 18, 2016 6:28 AM in response to mrbdamien
    Level 1 (4 points)
    Apple Pay
    Oct 18, 2016 6:28 AM in response to mrbdamien

    Just installed iOS 10.0.3 - same unfortunate results.

  • by mrczartek,

    mrczartek mrczartek Oct 18, 2016 12:55 PM in response to Brian lol
    Level 1 (4 points)
    Apple Pay
    Oct 18, 2016 12:55 PM in response to Brian lol

    Same here as well,  it has been a couple weeks now and the Apple support gurus have seemingly decided to stop reaching out.   I am a part of the beta program and have installed two new beta updates since this problem started and it is still not working.  I'm sure that they will figure it out someday,  in the meantime I've got my eyes on the new google pixel, lol.

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