pedro ramon

Q: Mail attachments disappeared with Sierra

After upgrading to Sierra, for all my encrypted emails (mime) the attachments disappeared.

I do not see anything just a question mark instead of the attachment in each email.

With a backup I reimported a second time the mails but it hasn't changed anything.

Is ti a Sierra bug ? How to solve it ?

iMac, OS X Yosemite (10.10.3)

Posted on Sep 22, 2016 1:36 PM

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Q: Mail attachments disappeared with Sierra

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  • by Fred Hyden,

    Fred Hyden Fred Hyden Oct 5, 2016 12:08 PM in response to Fred Hyden
    Level 1 (14 points)
    Mac OS X
    Oct 5, 2016 12:08 PM in response to Fred Hyden

    I wrote a detailed feedback but couldn't submit it because of the limit on the number of characters permitted. Here is what I was able to submit.

     

    With Sierra, an attachment in an encrypted email won’t open. The very same email opens correctly in iOS and Windows 10.

    If the attachment is saved, it can’t then be opened and is reported to be damaged.

    Workarounds…

    If an encrypted email with an attachment is dragged to the desktop (creating a .eml file), double clicking opens the email and the attachment correctly.

    If Spotlight Search is used to find an encrypted email, the email and the attachment open correctly.

    To reproduce, send an encrypted email with an attachment and then attempt to view the email in the Sent folder. The attachment does not open.

    https://discussions.apple.com/thread/7678885

    https://discussions.apple.com/thread/7686930

  • by SilverSarah,

    SilverSarah SilverSarah Oct 6, 2016 6:16 AM in response to pedro ramon
    Level 1 (4 points)
    Oct 6, 2016 6:16 AM in response to pedro ramon

    I have also provided feedback.  Another work around I found if you have the option is to download and open email attachments on another device (I used my iPhone 6 with the latest iOS).  I was able to print from my phone or save the attachments to dropbox so I could open them on my MacBook Air.

     

    Not as critical, but certainly annoying, was the deletion of my email rules and signatures with the upgrade.

  • by slaw425,

    slaw425 slaw425 Oct 6, 2016 6:18 AM in response to SilverSarah
    Level 1 (4 points)
    Mac OS X
    Oct 6, 2016 6:18 AM in response to SilverSarah

    It is critical, what if somebody doesn't mention in your email that there is an attachment? You simply miss it, for me unacceptable.

  • by hungtran86,

    hungtran86 hungtran86 Oct 6, 2016 4:50 PM in response to pedro ramon
    Level 1 (4 points)
    Oct 6, 2016 4:50 PM in response to pedro ramon

    I experienced this issue for every beta release of Sierra. It still worked fine for the official Sierra, only got very wrong with the beta. They caused this critical problem for beta users I guess lol.

  • by Klahane,

    Klahane Klahane Oct 7, 2016 5:37 PM in response to pedro ramon
    Level 1 (4 points)
    Oct 7, 2016 5:37 PM in response to pedro ramon

    Here's another Apple Support thread on this issue:

     

    OS Sierra Mac Mail attachments missing

     

    I've sent Apple feedback, and posted to that thread. As you can see from my message there, a received message viewed in webmail has the photos, while the same received message in Mail doesn't. So it's not just what you see in a sent message, but also in received messages, at least viewed in Mail.

  • by danni_lyn,

    danni_lyn danni_lyn Oct 8, 2016 12:37 AM in response to Fred Hyden
    Level 1 (4 points)
    Oct 8, 2016 12:37 AM in response to Fred Hyden

    I cannot even see the attachments anymore. I have submitted feedback too - ninety-eight to go.

  • by PlasmaRachet,

    PlasmaRachet PlasmaRachet Oct 10, 2016 6:06 AM in response to pedro ramon
    Level 1 (4 points)
    Mac OS X
    Oct 10, 2016 6:06 AM in response to pedro ramon

    I can't believe this got through any kind of software quality assurance process !! Hopefully this will be fixed quickly as this is quite crippling !!

  • by rbaavpbro,

    rbaavpbro rbaavpbro Oct 10, 2016 8:09 AM in response to pedro ramon
    Level 1 (4 points)
    Oct 10, 2016 8:09 AM in response to pedro ramon

    I have this as well.  I know that the attachments are there because I can get on a web-based access to our Office365 server and get the attachments, but in the Apple Mail client they are missing--this is not always all attachments missing for me.  I have messages with 2 of 3 included, and others with 0 of 4, and many with 0 of 1.  So this is a huge issue and they need to jump on it right away.  I am wasting lots of time.

  • by PlasmaRachet,

    PlasmaRachet PlasmaRachet Oct 10, 2016 8:22 AM in response to pedro ramon
    Level 1 (4 points)
    Mac OS X
    Oct 10, 2016 8:22 AM in response to pedro ramon

    I will just post this in case this helps someone. I looked more closely at this and even went to the extent of installing Thunderbird to see if it was Mail or possibly an OS issue.

     

    What I found in my case was that it was a .tiff issue. When I installed and setup Thunderbird it worked for all the attachments but .tiff images.

     

    When I tried other image types they appeared to work. I know this is probably happening to all file types but I thought I would add this just in case it helps someone.

     

    What appears to have happened, is historically when people use the select tool in the preview application and copy and paste into the mail app, it seems to convert it into a .tiff file. Prior to Sierra, mail then supported .tiff files inline with the email.

     

    In the new version when you paste from preview it pastes it as a .png file (much more sensible) however the new version of mail appears to no longer support viewing .tiff files inline (and probably other file types).

     

    I hope that has helped someone, I searched through the release log of SierraOS and found nothing that indicated any change in this area but it sure seems to have caused problems for me.

  • by Klahane,

    Klahane Klahane Oct 10, 2016 9:57 AM in response to PlasmaRachet
    Level 1 (4 points)
    Oct 10, 2016 9:57 AM in response to PlasmaRachet

    In my case, the photos came from the email button in Aperture. This produces a jpg (at least as I have it set up).

  • by webid,

    webid webid Oct 10, 2016 10:18 AM in response to pedro ramon
    Level 1 (4 points)
    Mac OS X
    Oct 10, 2016 10:18 AM in response to pedro ramon

    Same problem

  • by icebreaker2005,

    icebreaker2005 icebreaker2005 Oct 11, 2016 10:19 AM in response to pedro ramon
    Level 1 (4 points)
    Mac OS X
    Oct 11, 2016 10:19 AM in response to pedro ramon

    I have the same problem, some of my e-mails which has attachments, i can read the email text but there is no attachment in mail.app I already rebuilded 2 times. 1st rebuild was partly successful but after day, there are new emails has same problem. I rebuilded again but this time no luck, there is no attachment. I checked my e-mail through the web interface, there is no problem in attachments all works.

     

    Second bug for me, sometimes i can see the attachment but i can't open them because mail.app says it is corrupted. But when i use my webmail interface there is no problem for that email's attachment. I use my company email as IMAP.

     

    Please fix, this 2 problems just start after i update my OSX to Sierra from El-Capitan.

     

    Best Regards,

    Serkan

  • by slaw425,

    slaw425 slaw425 Oct 11, 2016 10:21 AM in response to pedro ramon
    Level 1 (4 points)
    Mac OS X
    Oct 11, 2016 10:21 AM in response to pedro ramon

    Is Apple looking at this issue at all? How come such serious bug hasn't been fixed yet?

  • by icebreaker2005,

    icebreaker2005 icebreaker2005 Oct 11, 2016 10:23 AM in response to slaw425
    Level 1 (4 points)
    Mac OS X
    Oct 11, 2016 10:23 AM in response to slaw425

    exactly, i use mail.app mainly for work so it is really critical issue for me. Anyone know if i use any other 3rd party program, problem will continue or not. Or it is only mail.app problem.

  • by slaw425,

    slaw425 slaw425 Oct 11, 2016 10:34 AM in response to pedro ramon
    Level 1 (4 points)
    Mac OS X
    Oct 11, 2016 10:34 AM in response to pedro ramon

    If they don't fix it till the end of this week, I'm gonna switch to http://airmailapp.com

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