Soundhd

Q: Iphone 7 Keyboard Volume

I loaded IOS 10 on my Iphone 6S Plus and loved the new keyboard click sounds.  I received my Iphone 7 Plus today and turned on Keyboard clicks, turned ringer volume up to max and I can barely hear the clicks in the most quiet room.  Also the sound of music coming out the dual speakers is lousy and certainly no better than the Iphone 6S.  All other sounds work normally.  If Apple is going to have an option for keyboard click sounds then you need to let us hear them.  Disappointing to say the least on a $1000 phone.

Posted on Sep 22, 2016 5:58 PM

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Q: Iphone 7 Keyboard Volume

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  • by Cheese1357,

    Cheese1357 Cheese1357 Sep 22, 2016 6:43 PM in response to Soundhd
    Level 1 (109 points)
    Notebooks
    Sep 22, 2016 6:43 PM in response to Soundhd

    Hello Soundhd and welcome to the Apple Support Communities. Judging by your name, I believe that you like to listen to sound. When Apple announced the iPhone 7 and iPhone 7 Plus they talked about the speakers on the iPhone(s) a lot. Have you tried rebooting and/or hard rebooting? Also, if your iPhone 7 Plus is still in warranty, I would suggest to go to your local Apple Store and have them take a look at it.

  • by Krahnin,Helpful

    Krahnin Krahnin Sep 23, 2016 5:35 AM in response to Cheese1357
    Level 1 (29 points)
    iPhone
    Sep 23, 2016 5:35 AM in response to Cheese1357

    I cannot speak for music/video audio as that is not giving me trouble, but I too am having a problem with the keyboard clicks. I can put my iPhone 6s Plus and my iPhone 7 plus directly next to each other (both running the same OS version) and hear a stark difference in the volume of the keyboard clicks.

     

    Thus far I have:

    • Restarted the device - no fix.
    • Ensured the volume controls are adjusting keyboard clicks; it is quiet on max but can get even quieter.
      • Did this by opening notes and holding volume keys while randomly typing; can confirm volume goes up and down, but does not get anywhere near as loud as my old phone.
    • Restored from my old phone's backup a second time; no fix.
  • by Soundhd,

    Soundhd Soundhd Sep 23, 2016 5:40 AM in response to Krahnin
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 5:40 AM in response to Krahnin

    THank you. Yes you are experiencing exactly what I am on the iPhone 6s Plus and IPhone 7 Plus. I think it is a software bug that could easily be fixed by Apple. The question is, "Will They"? 

  • by Krahnin,

    Krahnin Krahnin Sep 23, 2016 4:29 PM in response to Soundhd
    Level 1 (29 points)
    iPhone
    Sep 23, 2016 4:29 PM in response to Soundhd

    Update, I found another thread (iOS 10 keyboard sound volume)  where users are reporting the same problem on other iPhone models outside of the iPhone 7. This would seem to point more to the issue being iOS 10.0.1. Upon further investigation of my old iPhone, it seems I did NOT update my iPhone 6S Plus to iOS 10.0.1. I will attempt to do that in the next day or two and see if that hoses the keyboard volume. If it does, that means it is a confirmed replica table issue with the latest build of iOS 10.

  • by jz4467,

    jz4467 jz4467 Sep 23, 2016 9:01 PM in response to Krahnin
    Level 1 (4 points)
    Sep 23, 2016 9:01 PM in response to Krahnin

    Ditton almost everything you just said @Krahnin. I too realized this anomaly and did a quick comparison between my wife's iPhone 6S and my iPhone 7 and there's definitely an audible difference in volume. I made sure her volume was turned all the way down as low as possible (1 square) just like mine. I then held each phone's speakers up to my ear and tapped a few keys on the keyboard. Just to be sure I wasn't losing my mind, I also had my wife compare the volume of both phones and she agreed that her phone was louder. About to install 10.0.2 though--we'll see if the problem is resolved in that bug fix release!

  • by Soundhd,

    Soundhd Soundhd Sep 24, 2016 4:46 AM in response to Soundhd
    Level 1 (4 points)
    iPhone
    Sep 24, 2016 4:46 AM in response to Soundhd

    Update:  I contacted Apple Support and they have escalated the issue to their development team for a review and response.  I was told I would hear something back in 48 to 72 hours.  Dev should be able to tell us if it is a software or hardware issue and if they have any plans to fix it.  Support also called me back to tell me 10.0.2 was out and to see if that might have fixed the issue.  It did not.  I will update the post when i hear back from Apple. Thanks.

  • by Krahnin,

    Krahnin Krahnin Sep 25, 2016 9:09 AM in response to Soundhd
    Level 1 (29 points)
    iPhone
    Sep 25, 2016 9:09 AM in response to Soundhd

    Updating to iOS 10.0.2 did not solve this for me. I would assume this is software as everythig else coming from my speakers works fine. The only exception being the keyboard clicks and the lock sound.

  • by Soundhd,

    Soundhd Soundhd Sep 25, 2016 12:26 PM in response to Krahnin
    Level 1 (4 points)
    iPhone
    Sep 25, 2016 12:26 PM in response to Krahnin

    Same with me.  10.0.2 had no effect.

  • by Krahnin,Helpful

    Krahnin Krahnin Sep 27, 2016 5:31 AM in response to Soundhd
    Level 1 (29 points)
    iPhone
    Sep 27, 2016 5:31 AM in response to Soundhd

    I have also started a support case with Apple. I provided the technician a link to this discussion as well as the other one (linked above). I will also be providing them a video recording of my old iPhone 6S Plus and my iPhone 7 Plus side by side, comparing the volume disparity between the devices.