frozen system preference after entering apple ID password

I just installed a safari update and restarted my Mac Book pro 13'' (2012 edition) running on El-Captain. The system preference asked me to enter my Apple ID password, but as soon as I entered the password, the system preference is frozen. The password field is showing loading for Apple ID. I can't shut down, restart or even press the button to shut down my macbook pro. I get "systems preferences" interrupted shut down. To continue, quit system preferences" error message.


How do I resolve this?

MacBook Pro, OS X El Capitan (10.11.6), Frozen System Preference Apple ID

Posted on Sep 22, 2016 5:42 PM

Reply

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

frozen system preference after entering apple ID password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.