Q: I can not access to my e-mail, every time ask me to put ID & Password, put the result came there is error?
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Sep 24, 2016 6:31 AMby irina_w,Hey M10fathy,
If I understand correctly, you are having trouble accessing your email on an iOS device. It sounds like you are having trouble with account credentials.
I would recommend you read this article, it may be able to help troubleshoot the issue.
Verify that your email account information and settings are correct
If Mail asks you to enter a password for your email account, make sure that the password you enter is correct. Sign in to your email provider's website to verify that your email address and password are correct.
When you set up your email account on your device, iOS automatically uses the correct account settings for many email providers. You can use the Mail Settings Lookup tool to view those settings, or get the settings directly from your email provider or system administrator. Then compare them to what you see entered for your email account.
Check the settings for your email account:
- Go to Settings > Mail, Contacts, Calendars, and tap your email account.
- Tap your email address next to Account to see the account information, such as the incoming and outgoing mail servers.
- Check the recommended settings for your email account in the Mail Settings Lookup tool and verify that they’re the same as what you see on your screen. If you don’t see the settings for your email account, contact your email provider.
If you have a POP3 email account, then you can only check email on one device at a time. Close other email programs and sign out of webmail sites that you have open. To check if your email is a POP3 account, go to Settings > Mail, Contacts, Calendars, tap your account, and look for the label POP Account Information. You can also check the recommended email settings for your POP3 email account in the Mail Settings Lookup tool.
If your email provider requires your account to use port 25, then you can only send email when you’re connected to your email provider’s network. Check with your email provider for settings and availability.
Get help with Mail on your iPhone, iPad, and iPod touch - Apple Support
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