matthesc
Level 1 (8 points)
Windows Software

Q: Issue connecting phone to laptop after update

After recently updating my Iphone software when I plug the phone into Itunes on my laptop via USB the Itunes indicates an invalid response from phone occured and won't show up. Can anyone help me out/explain why?

iPhone 6s, iOS 10, HP laptop

Posted on Sep 22, 2016 6:15 PM

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matthesc

Q: Issue connecting phone to laptop after update

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  • Helpful answers

  • by irina_w,

    irina_w irina_w Sep 24, 2016 6:17 AM in response to matthesc
    Community Specialists
    Sep 24, 2016 6:17 AM in response to matthesc

    Hello matthesc,

    Thank you for using Apple Support Communities. It's my understanding that after updating your iPhone, you've been unable to connect with iTunes. I know using iTunes with an iPhone can be very helpful and sometimes crucial when syncing and backing up. I am happy to help get this resolved with you.

    If you haven't already, I recommend restarting your computer and your iPhone. Use the steps below to restart your iPhone.

    1. Press and hold the Sleep/Wake button until the red slider appears.
    2. Drag the slider to turn your device completely off.
    3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

    Restart your iPhone, iPad, or iPod touch
    If the issue persists, use the following link for further assistance.
    If iTunes doesn't recognize your iPhone, iPad, or iPod

    Have an amazing day!

  • by matthesc,

    matthesc matthesc Sep 27, 2016 9:51 AM in response to irina_w
    Level 1 (8 points)
    Windows Software
    Sep 27, 2016 9:51 AM in response to irina_w

    Thanks for the reply, I have tried this a few times and it still gives me the same result. I am fairly certain it was a mess up on apple's end as it only happened after the IOS 10 update and a few of my friends have had the same problem backing their phone up. It has nothing to do with my computer or the USB ports as the phone still charges through the cable. I am also running the latest version of Itunes. Even after the latest update(10.0.02) I still have the same issue.

  • by jameson.h,

    jameson.h jameson.h Sep 27, 2016 12:22 PM in response to matthesc
    Community Specialists
    Sep 27, 2016 12:22 PM in response to matthesc

    Thank you for following up. The additional information is very helpful. We want to make sure this issue is resolved. Please contact Apple Support using the link below:
    Contact - Official Apple Support