DrBlack
Level 1 (4 points)
Audio

Q: thunderbolt audio

my i mac recently stopped recognizing apogee ensemble via thunderbolt , have tried multiple fixes via apogee tech support that don't work , any thoughts ?

Posted on Sep 22, 2016 6:17 PM

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DrBlack

Q: thunderbolt audio

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  • by Pancenter,

    Pancenter Pancenter Sep 22, 2016 11:35 PM in response to DrBlack
    Level 6 (10,039 points)
    Audio
    Sep 22, 2016 11:35 PM in response to DrBlack

    Not knowing what Apogee tech has already suggested I'll hazard a guess.....

     

    Create a new user account, log in as the new user, if everything works as expected you will know it's not a hardware problem.

     

    Or.... did you update anything recently, like the operating system? Even an incremental update, to El Capitan, any updates at all? You do have your machine set to NOT auto update, correct?

  • by DrBlack,

    DrBlack DrBlack Sep 23, 2016 7:32 AM in response to Pancenter
    Level 1 (4 points)
    Audio
    Sep 23, 2016 7:32 AM in response to Pancenter

    definitely not a hardware problem as the ensemble works with my MacBook pro

    yes have been upgrades to El Capitan and now to Sierra,

    I didn't know I should have auto update off !

    Thanks

  • by Pancenter,

    Pancenter Pancenter Sep 23, 2016 8:59 AM in response to DrBlack
    Level 6 (10,039 points)
    Audio
    Sep 23, 2016 8:59 AM in response to DrBlack

    Could still be a hardware problem with the iMacs Thunderbolt port.

    Did the MacBook Pro upgrade to Sierra?

    Generally speaking, if audio and recording is important to you, turn audio-update off, you don't want a computer company deciding when to update your working system, that's your job. There have been several past reported problems after updates. Especially if the system was updated with the audio hardware plugged in.

  • by DrBlack,

    DrBlack DrBlack Sep 23, 2016 10:09 AM in response to Pancenter
    Level 1 (4 points)
    Audio
    Sep 23, 2016 10:09 AM in response to Pancenter

    have not yet upgrade MacBook pro to Sierra

    yes audio very important

  • by Pancenter,

    Pancenter Pancenter Sep 23, 2016 11:43 AM in response to DrBlack
    Level 6 (10,039 points)
    Audio
    Sep 23, 2016 11:43 AM in response to DrBlack

    Sounds like Sierra is the culprit.

     

    Try this... (doubt it will work)

     

    Turn off the iMac, unplug the Ensemble from the Tbolt port, restart the imac let it run for a few minutes, shut off for a few then restart, after it settles plug the ensemble back in. If the ensemble was plugged in during an OS upgrade there's a slight chance some of the OS drivers were not completely installed.

  • by octopi,

    octopi octopi Sep 23, 2016 1:17 PM in response to DrBlack
    Level 4 (1,392 points)
    Audio
    Sep 23, 2016 1:17 PM in response to DrBlack

    The Apogee site does say that theEnsemble is compatible as long as you have installed the latest drivers:

     

    http://www.apogeedigital.com/blog/macos-sierra-and-ios-10-compatibility

     

    Give it a go......

  • by DrBlack,

    DrBlack DrBlack Sep 23, 2016 3:52 PM in response to Pancenter
    Level 1 (4 points)
    Audio
    Sep 23, 2016 3:52 PM in response to Pancenter

    spent 30 minutes on phone with apple support , looks like this is a thunderbolt hardware problem so have to take in to apple

    ran diagnostic with holding down D key at start up and it came up with this

    thanks for your help