iOS 10 Bluetooth Calling Infiniti G37

I just upgraded to the iPhone 7plus now running IOS 10.2.1 and tried to connect Bluetooth to my 2013 Infiniti JX35 and it was inconsistent. Played music then didn't followed by dropping all together. Wasn't the case with my iPhone 6. So I went to dealer and they updated software to recent update offered by Apple in October 2016. They said there were no other updates available and they have to wait for Apple to release it so we have to wait for that update! That just sounded crazy but definitely possible. The dealer update was free. I even went to apple and got a new iPhone 7 plus to see if that would help only later found out at second visit to dealer that the most recent update from October 2016 only supports up to IOS 10. I shouldn't have updated to IOS 10.2.1 I had no idea this would happen. So now I wait.

Have your Infiniti dealer install this bulletin: ITB12-054B. I have a 2013 Infiniti m37x with nav. After installing ios10 I couldn't answer my iPhone 7 through my Bluetooth. The update worked like a charm and the dealer installed for free.

I also have a G37 sport coupe and when I use Bluetooth it's super choppy frustrating to the point I say screw it and just use the USB! I love my phones and won't switch to android at all but when you have a ride like this the last thing u want to deal with is radio acting up when ur racing around town!

Hi Holwill71

I've the same car ("Infiniti FX30d S - 2013") as you.. Same problem.. after upgrading my Iphone 6S to ios 10 it doesn't work anymore .. when replying a call it simply do not respond with the car but with the phone (that thinks to be connected to the car ..)

At Infiniti Milan assistance point they told me they cannot do anything.. The only thing they can do is send an email to the Infiniti central operation headquartier

No Word.. You cannot have a 4 year car of this level that do not manage a new iOs and Infiniti do not do anything to solve this..

Do I need only the first DVD (the Update DVD) of the "Connect Premium X5 - Europe 2015" set.. right?

Thank you for your reply

Valentino

See my comment above. Have your Infiniti dealer install this bulletin: ITB12-054B. I have a 2013 Infiniti m37x with nav. After installing ios10 I couldn't answer my iPhone 7 through my Bluetooth. The update worked like a charm and the dealer installed for free. I go to Infiniti of Tacoma.

Nice! Just glad my dealership did it for free so I didn't have to chase Apple down. If you or anyone live in the Seattle area, tell them to get their car serviced at Infiniti of Tacoma. They are hands down the best in the area.

Yes you need the first ,firmware update DVD (X3E52005). After the update everything went well for about 2 weeks. After the connection problem started again. Apple change the phone under warranty, in January. The issue was the same with the new phone too. What was working, I turned off 4G(LTE) on the 6s ( only 3G) . Luckily the iPhone 7 has no connection problems.

(If you need the DVD I go to Veneto every two weeks )

2017. márc. 16. dátummal, 17:26 időpontban Apple Support Communities Updates <discussions-updates@apple.com> írta:

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QueenAnneMan has posted in the Using iPhone community.

iOS 10 Bluetooth Calling Infiniti G37

Nice! Just glad my dealership did it for free so I didn't have to chase Apple down. If you or anyone live in the Seattle area, tell them to get their car serviced at Infiniti of Tacoma. They are hands down the best in the area.

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Yes you need the first ,firmware update DVD (X3E52005). After the update everything went well for about 2 weeks. After the connection problem started again. Apple change the phone under warranty, in January. The issue was the same with the new phone too. What was working, I turned off 4G(LTE) on the 6s ( only 3G) . Luckily the iPhone 7 has no connection problems.

(If you need the DVD I go to Veneto every two weeks )

Thank you Holwill71

I've downloaded it from the link you write in the post.. it should work

Have you tried to deactivate LTE before the work? Could it be the problem?

the iPhone 7 do not have this problem after the car firmware update? just to be sure not to throw my money for nothing... does it work with active LTE?

thank you so much for your help.. very appreciated

Valentino

My iPhone 7 never had a connection issue with the Infiniti ,but there is a post where hundreds of owners have issue with iPhone 7 too. When we updated the 6s for ios10 we couldn't answer for the incoming calls anymore.Apple recommended the update for Infiniti cars. After the car update everything was working again for about 2weeks. One day the issue came back. After the warranty change we still had the problem. I looked after again in the community and that helped for someone's if they turned off the Lte. Since we limited the 6s for 3G, the the problem disappeared.

Since I bought the iPhone 7 I've had problems with Bluetooth on my Infiniti G 37, i've tried everything, but nothing worked. I just disconnected the battery and connected back, Bluetooth is working perfect now.

Thanks Ken I am having the same issue with my 2011 G37x currently, the bluetooth works ok but for me it is the audio controls on the left for switching songs up and down just stop whenever they want. It will work for like 5-10 mins and stop at any moment so annoying. Did you ever get that update REF: ITB12-054b ? Thanks again

Hello Ryan, thanks for posting this solution! Is there a possibility you can send me the service order from Infiniti? I would like to take it with me when visit the dealer, my EX-35 is not under warranty and Im sure they will try and charge me more than that, my email is ricky305@me.com!!!! Thanks so much!! Ricky

I had this problem for quite a while with no success, however when I updated to iOS 10.3.1 my problems were solved. I'm now nervous to update to iOS 10.3.2, but apparently there are some important security updates in it... ugh

See if there is something you haven't tried in this support article > Get help connecting your iPhone, iPad, or iPod touch with your car stereo - Apple Support