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Helpful answers
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Sep 24, 2016 7:44 AM in response to raychelkohby chris_g1,Greetings raychelkoh,
Thank you for using Apple Support Communities. It seems like you want to sync the iPhone with iTunes but it is not being recognized in iTunes.
I would recommend you read this article, it may be able to help troubleshoot the issue.
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
Take care. -
