No audio - Win 10 on iMac Retina 27

I have set up a 2015+ iMac 27 Retina with Windows 10 on an external flash drive (Samsung T3)


The bootcamp support software installer says "this mac is not supported" or the like, despite being the latest and greatest bootcamp release that claims to support this machine. However, I did install the drivers in the folder and the Mac is fine - except no audio out.


When I open the Sound devices panel, there are 6 instances of "Digital Display Audio" listed (AMD High Definition Audio Devices) that are all "not plugged in", then a "Digital Audio (S/PDIF)" item that is enabled and clearly has signal going through it.


I have tried reinstalling Cirrus drivers, and all manner of other things - any ideas?


Thanks!

iMac, Mac OS X (10.6.7)

Posted on Sep 22, 2016 8:43 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2016 2:12 PM

You mention two different versions - 6.0.6136 and 5.1.5640.


5.1.5640 supports


Post Date: Feb 11, 2014

File Size: 925.6 MB

System Requirements

  • MacBook Air (11-inch & 13-inch, Early 2014)
  • MacBook Pro (Retina, 13-inch & 15-inch, Mid 2014)
  • MacBook Air (11-inch & 13-inch, Mid 2013)
  • MacBook Pro (Retina, 13-inch & 15-inch, Late 2013)
  • Mac Pro (Late 2013)
  • iMac (21.5-inch & 27-inch, Late 2013)
  • Windows 7, Windows 8, and Windows 8.1, 64 bit


which supports a 2013 iMac.


Neither version seems to be correct


For a Late 2015 iMac 27 inch (Model iMac 17,1), the version I get is


<ProductVersion>6.0.6237</ProductVersion>


Can you switch to OSX, run BC Assistant and download the BC6 driver package to a USB2 flash drive using


User uploaded file

Post the Product version and then run setup.exe from the USB after you switch to Windows.

17 replies
Question marked as Top-ranking reply

Sep 23, 2016 2:12 PM in response to Jim Stoneham

You mention two different versions - 6.0.6136 and 5.1.5640.


5.1.5640 supports


Post Date: Feb 11, 2014

File Size: 925.6 MB

System Requirements

  • MacBook Air (11-inch & 13-inch, Early 2014)
  • MacBook Pro (Retina, 13-inch & 15-inch, Mid 2014)
  • MacBook Air (11-inch & 13-inch, Mid 2013)
  • MacBook Pro (Retina, 13-inch & 15-inch, Late 2013)
  • Mac Pro (Late 2013)
  • iMac (21.5-inch & 27-inch, Late 2013)
  • Windows 7, Windows 8, and Windows 8.1, 64 bit


which supports a 2013 iMac.


Neither version seems to be correct


For a Late 2015 iMac 27 inch (Model iMac 17,1), the version I get is


<ProductVersion>6.0.6237</ProductVersion>


Can you switch to OSX, run BC Assistant and download the BC6 driver package to a USB2 flash drive using


User uploaded file

Post the Product version and then run setup.exe from the USB after you switch to Windows.

Sep 23, 2016 9:37 PM in response to Jim Stoneham

Can you use Brigadier (https://github.com/timsutton/brigadier) and try to download the software again?


Here is an example log, for a MacBook8,1.


MyName-rmbp:brigadier-master MyName$ ./brigadier -h

Usage: brigadier [options]


Options:

-h, --help show this help message and exit

-m MODEL, --model=MODEL

System model identifier to use (otherwise this

machine's model is used). This can be specified

multiple times to download multiple models in a single

run.

-i, --install After the installer is downloaded, perform the install

automatically. Can be used on Windows only.

-o OUTPUT_DIR, --output-dir=OUTPUT_DIR

Base path where the installer files will be extracted

into a folder named after the product, ie.

'BootCamp-041-1234'. Uses the current directory if

this option is omitted.

-k, --keep-files Keep the files that were downloaded/extracted. Useful

only with the '--install' option on Windows.

-p PRODUCT_ID, --product-id=PRODUCT_ID

Specify an exact product ID to download (ie.

'031-0787'), currently useful only for cases where a

model has multiple BootCamp ESDs available and is not

downloading the desired version according to the post

date.

MyName-rMBP:brigadier-master MyName$ ./brigadier -m MacBook8,1 -o Bootcamp-MacBook8,1

Output directory Bootcamp-MacBook8,1 that was specified doesn't exist!

MyName-rMBP:brigadier-master MyName$ mkdir Bootcamp-MacBook8.1

MyName-rMBP:brigadier-master MyName$ ./brigadier -m MacBook8,1 -o Bootcamp-MacBook8.1

Using Mac model: MacBook8,1.


Model supported in package distribution file at http://swcdn.apple.com/content/downloads/28/26/031-24514/qx7ph7k6mewtcf4eyhxmiil gc7r2ikjgud/031-24514.English.dist.


Distribution 031-24514 supports the following models: MacBook8,1, MacBookAir5,1, MacBookAir5,2, MacBookAir6,1, MacBookAir6,2, MacBookAir7,1, MacBookAir7,2, MacBookPro9,1, MacBookPro9,2, MacBookPro11,1, MacBookPro11,2, MacBookPro11,3, MacBookPro11,4, MacBookPro11,5, MacBookPro12,1, MacPro6,1, Macmini6,1, Macmini6,2, Macmini7,1, iMac13,1, iMac13,2, iMac13,3, iMac14,1, iMac14,2, iMac14,3, iMac14,4, iMac15,1.


Making directory Bootcamp-MacBook8.1/BootCamp-031-24514..


Fetching Boot Camp product at URL http://swcdn.apple.com/content/downloads/28/26/031-24514/qx7ph7k6mewtcf4eyhxmiil gc7r2ikjgud/BootCampESD.pkg.


100.0% 1633591296 / 1633586781 bytes

Expanding flat package...


Extracting Payload...


Extracted to Bootcamp-MacBook8.1/BootCamp-031-24514/WindowsSupport.dmg.


Done.


MyName-rMBP:brigadier-master MyName$ cd Bootcamp-MacBook8.1/

MyName-rMBP:Bootcamp-MacBook8.1 MyName$ ls -lt

total 0

drwxr-xr-x 3 MyName staff 102 Aug 13 11:57 BootCamp-031-24514

MyName-rMBP:Bootcamp-MacBook8.1 MyName$ cd BootCamp-031-24514/

MyName-rMBP:BootCamp-031-24514 MyName$ ls -lt

total 3188544

-rw-r--r-- 1 MyName staff 1632530665 Aug 12 00:59 WindowsSupport.dmg

MyName-rMBP:BootCamp-031-24514 MyName$ pwd

/Users/MyName/Documents/brigadier-master/Bootcamp-MacBook8.1/BootCamp-031-24514

MyName-rMBP:BootCamp-031-24514 MyName$ ls

WindowsSupport.dmg

MyName-rMBP:BootCamp-031-24514 MyName$ openssl md5 WindowsSupport.dmg

MD5(WindowsSupport.dmg)= a3d3e4f4a950fe6b47c4cb55f7cd7e02

Sep 24, 2016 6:17 AM in response to D_@_n

D_@_n wrote:


That is true: there are drivers available but not designed by Apple. Apple does not have driver compatible with your computer for microsoft windows.

This is incorrect. Apple has always written Bootcamp drivers going all the way back to Windows XP. Please see Install Windows 7 and earlier on your Mac using Boot Camp - Apple Support for reference.

Brigadier like any other software will allow the driver to be compatible with Microsoft since you are using a windows partition.

Brigadier is a download tool, not a driver modifier/patching tool.

VMWare however allows to use the apple audio driver from OSX directly into the virtual installation of windows. VMWare can be looked at from the scenario where it is easier to copy and paste files from windows to apple and vice versa or do a backup rather than switching from one partition to another at the time.

VMware Fusion allows a Bootcamp partition to be imported as a VM and you can use it both ways. Please see this VMware link.

Sep 23, 2016 7:55 PM in response to Loner T

I used the binary on the Windows machine, and it downloaded a version for 17,1 - but no files in the folder after the download. Maybe it installed it as part of the process, but the script window didn't stay open long enough for me to confirm and still no results (no audio still). So not sure what happened. I don't have python set up on my Mac to do it there.

Sep 23, 2016 8:13 PM in response to Jim Stoneham

I am afraid the sound driver offered by apple via bootcamp for windows is not compatible with your hardware.

The solution is to reinstall apple OSX and use VMware which will allow you to use the windows virtually and not as a partition and also the sound will work since you will be using the apple driver from the OSX.

I have done this before with one of my customer. It worked for them. Hope this will help you and someone else in the future.

Sep 23, 2016 10:53 PM in response to Jim Stoneham

That is true: there are drivers available but not designed by Apple. Apple does not have driver compatible with your computer for microsoft windows. Brigadier like any other software will allow the driver to be compatible with Microsoft since you are using a windows partition. VMWare however allows to use the apple audio driver from OSX directly into the virtual installation of windows. VMWare can be looked at from the scenario where it is easier to copy and paste files from windows to apple and vice versa or do a backup rather than switching from one partition to another at the time.

As for games, bootcamp is more reliable since it will give you a better performance and allow you to play around with the virtual memory. So you are right on this one as well. Good luck. Glad Brigadier worked for you.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No audio - Win 10 on iMac Retina 27

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.