wteo98

Q: BCC Outlook.com emails in Mail

To Apple Support,

 

I have set up my Internet Accounts to read my outlook.com email in Mail. My outlook.com email is working well except for 1 problem. I use a Macbook Pro with OS X El Capitan.

 

The problem: When I send an email in Mail from my outlook.com email address to someone and BCC myself, in format as described below, my BCC email never get into my Mail's Inbox. Instead it goes to the Sent box.

 

To: someone@email.com

BCC: myname@outlook.com

From: myname@outlook.com

 

This problem will not appear if I send my outlook.com email via the outlook.com website in my browser, suggesting that the problem is not with outlook.com email system but with Mac's Mail.

 

Please investigate and hope we have a solution for my problem.

 

Thanks

MacBook Pro with Retina display, OS X El Capitan (10.11), 6GB RAM 500GB Hard Disk

Posted on Sep 22, 2016 9:46 PM

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Q: BCC Outlook.com emails in Mail

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  • by turingtest2,

    turingtest2 turingtest2 Sep 23, 2016 5:56 AM in response to wteo98
    Level 10 (86,007 points)
    Apple TV
    Sep 23, 2016 5:56 AM in response to wteo98

    This is a user to user support forum. Feedback goes here: http://www.apple.com/feedback/mail.html

     

    Sent messages should end up in Sent. If you BCC yourself you would expect to receive a copy in the Inbox as well, after the message has been forwarded to your mail provider and then the copy sent back. Check junk mail settings in case messages from you to you are being treated as spam.

     

    tt2

  • by wteo98,

    wteo98 wteo98 Sep 23, 2016 7:30 AM in response to turingtest2
    Level 1 (5 points)
    Windows Software
    Sep 23, 2016 7:30 AM in response to turingtest2

    Thanks for the hyperlink to Mail feedback. I have sent my feedback for a Mail's bug problem.

     

    In my Sent box, not only did the email that I sent appear in there, another email, which was supposed to appear in my Inbox, also appeared in my Sent box.

     

    In other words, the email that I sent from and BCC myself to myname@outlook.com appear twice in my Sent box. I don't see this email coming into my Inbox.

  • by turingtest2,

    turingtest2 turingtest2 Sep 23, 2016 7:44 AM in response to wteo98
    Level 10 (86,007 points)
    Apple TV
    Sep 23, 2016 7:44 AM in response to wteo98

    I'm not overly familiar with Mail, but check for any rules you may have set up. Two copies would be expected, but normally one in Sent and one in Inbox.

     

    tt2