I had 2 mail boxes on my phone. After upgrading to IOS 10 I couldn't use my email anymore and started to get error messages "connection to server failed". I deleted them both and added them again. It seems that the configuration is ok, but when I try to get into the mail box still get the error messages. Same issue. Is there any workaround I can use. I need to my work. Is there any known issue on IOS 10? Regards Fab.
iPhone 6s, iOS 10
I am having the same issues with the latest update blocking my emails. How do I find the certificate you posted to "trust" it? Will that help? I can send emails, but when my iPhone tries to download the emails, it spins and never downloads but then says "updated".
Fabpsantos wrote:
I had 2 mail boxes on my phone. After upgrading to IOS 10 I couldn't use my email anymore and started to get error messages "connection to server failed". I deleted them both and added them again. It seems that the configuration is ok, but when I try to get into the mail box still get the error messages. Same issue. Is there any workaround I can use. I need to my work. Is there any known issue on IOS 10? Regards Fab.
No there isn't any known issue with ios 10. I have two email accounts and have no issue connecting.
That message "connection to server failed" sounds like an issue with your email provider server.
Have you contacted them?
Fabpsantos wrote:
It seems that the configuration is ok, but when I try to get into the mail box still get the error messages.
Sounds like you're not sure about the settings. What is the mail provider (domain name)?
Thank you for your attention razmee209.
I've tryed with different providers, gmail, exchange and outlook.
When I said it seems to be ok, I meant that all check when we add an account was ok.
Even if a miss spelled the password it will say its wrong.
After a created an Exchange account brought all folders from my account ... but it doesn't bring the email and still give me the error message.
I have checked in other chats ... and there is some other people that are having the same problem.
Thank you for your attention ShagCA.
I've tryed with different providers, gmail, exchange and outlook.
I have iphone since its first version and I didnt experienced any issue like this one so far.
When I said it seems to be ok, I meant that all check when we add an account was ok.
Even if a miss spelled the password it will say its wrong.
After a created an Exchange account brought all folders from my account ... but it doesn't bring the email and still give me the error message.
I have checked in other chats ... and there is some other people that are having the same problem.
So the (Exchange) account verification goes well but when you go to Mail app, you get "connection... failed"? How do you access your mailbox, WiFi or cellular? If you access your mailbox thru WiFi, have you tried restarting your WiFi router? If you can't access it thru WiFi, have you tried accessing your mailbox through cellular connection (or the other way around)? Have you tried force restarting your iPhone (hold power and home buttons until the device restarts)?
So the (Exchange) account verification goes well but when you go to Mail app, you get "connection... failed"?
A: Yes
How do you access your mailbox, WiFi or cellular?
A: I've tryed both. Right now I'm using cellular.
Have you tried force restarting your iPhone (hold power and home buttons until the device restarts)?
A: I did now and still got the same error message.
I've downloaded the outlook app just to see if it was an account problem and I didn't get any problem. I could access the email normally.
I'm not sure if it was a coincidence or not but quit working after I've done the IOS upgrade unfortunate.
Apple Mail app freezes in iOS 10.01 on iPhone 7:
When moving between mailbox folders, several times the Mail App has frozen on my new iPhone 7. I must move to another app and come back and/or to mail quit the Mail app.
I have just updated to iOS 10.02 so perhaps that will fix the problem??
Has anyone else seen this problem and found a solution?
You can rule out connection problems (WiFi and cellular). It sounds like iOS Mail problem. Someone just said 10.0.2 is available today. You can either try that or remove Mail app and reinstall it (not so sure this will resolve the problem).
Remove built-in Apple apps from the Home screen on your iOS device with iOS 10 - Apple Support
ShagCA wrote:
You can rule out connection problems (WiFi and cellular). It sounds like iOS Mail problem. Someone just said 10.0.2 is available today. You can either try that or remove Mail app and reinstall it (not so sure this will resolve the problem).
Remove built-in Apple apps from the Home screen on your iOS device with iOS 10 - Apple Support
I don't think its an IOS issues, as we use exchange here at work, and we have 20 Apple devices on ios 10 and haven't had any issues.
I will try to update to IOS 10.0.2 but I'm not sure it will work.
I've read the update notes and it doesn't seems to address anything like that. But I'll try anyway.
Thanks.
I'll try to update to IOS 10.0.2.
After updating to IOS 10.0.2 it worked! Go figure!!!
Thanks for all the help!
I have an issue with our business iphones. Half of our staff downloaded the iOS10 and half did not. The half that did cannot get their exchange email to work. The half that did not upgrade are fine and are getting their email from exchange server. We contacted our IT person who checked everything on the server and everything is ok. So the issue is not on our end but how very frustrating. I'm almost starting to think Apple did this on purpose because exchange belongs to Microsoft. I see people saying that it's not an Apple issue but I beg to differ as this only happened after the ios10 update was done. Even after updating to iOS 10..0.2 they still cannot get their email. They have deleted their accounts and readded still nothing, they have done a few other things that are listed on some sites and still nothing.
Email not working after upgrading to IOS 10
