Fabpsantos

Q: Email not working after upgrading to IOS 10

I had 2 mail boxes on my phone. After upgrading to IOS 10 I couldn't use my email anymore and started to get error messages "connection to server failed". I deleted them both and added them again. It seems that the configuration is ok, but when I try to get into the mail box still get the error messages.  Same issue. Is there any workaround I can use. I need to my work. Is there any known issue on IOS 10? Regards Fab.

iPhone 6s, iOS 10

Posted on Sep 23, 2016 7:37 AM

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Q: Email not working after upgrading to IOS 10

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  • by bbn20,

    bbn20 bbn20 Oct 5, 2016 8:49 AM in response to majabean
    Level 1 (4 points)
    Oct 5, 2016 8:49 AM in response to majabean

    Iphone 5S updated to IOS 10.0.1 and then IOS 10.0.2 but still i am not getting email when i am on mobile data.

     

    I have 5 different email service provider including my office outlook exchange setup on my Iphone 5S. Everything was working great but ever since i have updated to IOS 10.0.1 i am not getting email when i am on data. I am getting email when i am on WIFI network at any place. I have updated to IOS 10.0.2. but still same issue.

     

    I have removed Mail app and i enter all my email account but problem didn't solve.

     

    Please can someone provide guidance.

  • by ShagCA,

    ShagCA ShagCA Oct 5, 2016 9:25 AM in response to bbn20
    Level 4 (2,437 points)
    iPad
    Oct 5, 2016 9:25 AM in response to bbn20

    bbn20 wrote:

     

    Iphone 5S updated to IOS 10.0.1 and then IOS 10.0.2 but still i am not getting email when i am on mobile data.

     

    I am getting email when i am on WIFI network at any place.

     

     

    Make sure Mail app is allowed to use mobile or cellular data.

  • by BYU fan,

    BYU fan BYU fan Oct 5, 2016 7:45 PM in response to majabean
    Level 1 (4 points)
    Oct 5, 2016 7:45 PM in response to majabean

    Same here but it is only on my iPhone 7 +. Everyone else in the office is on 6 or 6+ and upgraded and are not having any problend. I have spent hours on the phone with apple and att support with not success.

  • by BYU fan,

    BYU fan BYU fan Oct 5, 2016 7:47 PM in response to ShagCA
    Level 1 (4 points)
    Oct 5, 2016 7:47 PM in response to ShagCA

    This is the EXACT problem I have. You are the first person I have seen with the exact same issue

  • by KJB1967,

    KJB1967 KJB1967 Oct 6, 2016 9:59 AM in response to Fabpsantos
    Level 1 (4 points)
    iPhone
    Oct 6, 2016 9:59 AM in response to Fabpsantos

    I have exactly the same problem . After IOS 10 update my main email from my server stopped working on my iPhone . I have this copied to bemy Hamilton account which worked . I then did 2nd update hoping it would cure it , now none of my email accounts work . Outlook, gmail , Msn .

     

    Whats going on Apple you obviously have a problem here and no one is admitting it !

     

    Ironically happened at a time when I was updating out IT system at work and was going to switch them all the macs , but decided to play safe and stick to Microsoft .

     

    Not good Apple at all . Bad enough having an issue but to be serving it for 3 weeks now ! Really ?

  • by KJB1967,

    KJB1967 KJB1967 Oct 6, 2016 10:20 AM in response to KJB1967
    Level 1 (4 points)
    iPhone
    Oct 6, 2016 10:20 AM in response to KJB1967

    Copied to my gmail account that should have said !

  • by neeley_5,

    neeley_5 neeley_5 Oct 6, 2016 9:52 PM in response to Fabpsantos
    Level 1 (4 points)
    Oct 6, 2016 9:52 PM in response to Fabpsantos

    Same issue here. Updated software to iOS 10 (have current version 10.0.2) but my email will not download or update for both my exchange and hotmail. I have attempted to remove and reinstall but the mail app just freezes so I cannot delete the email accounts. I use my iPhone 6 for work as well so this severely limits my productivity.

  • by KJB1967,

    KJB1967 KJB1967 Oct 7, 2016 2:27 AM in response to neeley_5
    Level 1 (4 points)
    iPhone
    Oct 7, 2016 2:27 AM in response to neeley_5

    Not good is it neeley_5 , not like Apple at all, and really annoying

  • by jlbv21,

    jlbv21 jlbv21 Oct 8, 2016 3:35 PM in response to majabean
    Level 1 (4 points)
    Oct 8, 2016 3:35 PM in response to majabean

    IF anyone find a fix please let me know, I called apple they said they are working on it

    and also to instal iOS10.02 but I still get the same issue

  • by LUA71,

    LUA71 LUA71 Oct 10, 2016 8:31 AM in response to majabean
    Level 1 (4 points)
    Oct 10, 2016 8:31 AM in response to majabean

    Roughly the same issue.  Our users who upgrade to iOS 10 can get email.  The issues when they open an email the application pauses for 1-5 minutes with a screen with a spinning "loading" message.   We have consistently seen this behavior on all iOS 10 phones/ipads.  Frankly we have had to come up with a mechanism to downgrade to iOS 9.3.5 using iTunes.

  • by xmtf,

    xmtf xmtf Oct 13, 2016 4:58 AM in response to LUA71
    Level 1 (4 points)
    Oct 13, 2016 4:58 AM in response to LUA71

    Same issues. but in addition when i downgrade to 9.3.5, I've lost a lot of informations despite the backup. Because I had to consider my Iphone as a new iphone. It is a nightmare and no solution from Apple!

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