Garrath Patterson

Q: Why does Netflix keep asking me to sign in on Apple TV?

3rd generation Apple TV all up to date with software updates etc.

 

About 50% of the time when I start the Netflix app from the Apple TV interface, I'm asked to re-enter my Netflix email and password.  I have been doing this for months now and it's a pain to have to re-enter using the Apple TV remote and even the "Remote" app on my iPhone.  I have contacted Netflix and they are saying it could be a problem with the device which is causing it to loose association to the Netflix account.  Has anyone else experienced this or have any suggestions on how to fix?

 

Thanks!

Apple TV (3rd generation)

Posted on Sep 23, 2016 9:09 AM

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Q: Why does Netflix keep asking me to sign in on Apple TV?

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  • by D_@_n,Helpful

    D_@_n D_@_n Sep 23, 2016 9:26 AM in response to Garrath Patterson
    Level 1 (60 points)
    iPad
    Sep 23, 2016 9:26 AM in response to Garrath Patterson

    That sounds odd. It is a tiny chance that someone else is playing tricks on you. If someone else (including the possibility of netflix employees) have your current username and password, he or she can login remotely (from another computer) and sign out your session or all currently logged in sessions (which will sign yours out automatically) to drive you crazy.

    I would go to a computer, log in, change the password and security questions/answers, wait a few hours, log back in to netflix from apple tv and see what it does now. I doubt there is an issue with the apple tv since it works fine (if it works fine as you only know) with other apps.

    If this doesn't help then do an apple tv reset to factory settings as it may take you 10-15 minutes (saving all your hassle from pulling out your hair...if you have any hair....LOL ). Also, you may want to take photo screen shots of all your apple tv settings so you will remember how to set them up again after reset. I usually use my smart phone to take photos rather than writing things down...its faster and easier.