berniek
Level 1 (14 points)
iPhone

Q: Crashing iPhone with more than 30% batter life


My iphone has been crashing regularly since I upgraded to iOS 10.0.1 on my iPhone 6s.  The crash occurs at around 30% power.  Once I plug in the phone and start charging, I can get the phone to turn on and stay on.  There doesn't seem to be any specific app that is causing the crash.

iPhone 6s, iOS 10

Posted on Sep 23, 2016 9:25 AM

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berniek

Q: Crashing iPhone with more than 30% batter life

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  • by sterling r,

    sterling r sterling r Sep 24, 2016 4:12 PM in response to berniek
    Community Specialists
    Sep 24, 2016 4:12 PM in response to berniek

    Hello berniek,

    Thanks for asking about your iPhone and iOS 10 here in the Apple Support Communities. We hate to see people having issues after upgrading their devices. Here is what I would try:

    The first thing we want to ensure is that all your data on both the Mac and the iPhone is safe. For the iPhone, you can make a backup in iCloud or iTunes using this article : How to back up your iPhone, iPad, and iPod touch.

    Then, you will need restore your device back to factory settings using iTunes. This option will erase all the data on your device. Please ensure you have your backup completed prior to doing this step. The reason we need to use iTunes to do this step is because we need iTunes to help install a fresh version of iOS. This help article from Apple will help you to do this step: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings. Please ensure you set the device up as new, and do not restore any information from an iCloud or iTunes backup yet.

    Once the device is set up as new, you will test to see if the device is still freezing. If this issue is no longer happening, we know the issue was with some data on the device or in the iOS version, which will most likely be saved in your backups. You can manually bring data back using iCloud or iTunes, but do not restore from the backup as you will bring the problem right back in. Once you log back in to iCloud with the same Apple ID that you used previously, all your data saved in iCloud will start repopulating on the device. Depending on whether you have a Mac or PC, you can use one of these two help articles to assist you in getting your music and other data back to your device from iTunes:

    1. iTunes 12 for Mac: Sync iPod, iPhone, or iPad

    2. iTunes 12 for Windows: Sync iPod, iPhone, or iPad


    You can also redownload fresh copies all of your previous purchases using this article: Download your past purchases. Thanks again and have a great rest of your day.