Théophane
Level 1 (10 points)
Photos for Mac

Q: iCloud Drive not syncing on iOS 10

Hi there,

 

Since I moved towards Sierra and iOS 10, my iCloud Drive app on my iPhone is not in sync with what's on my Mac. All my documents are missing. They're on my Mac, on iCloud.com, but won't show up in the iCloud app on my iPhone that only shows a default "Numbers" folder.

 

Am I missing something to have all my devices in sync ?

 

Thanks

Mac mini, Mac OS X (10.7.4)

Posted on Sep 23, 2016 10:00 AM

by chris_g1,Solvedanswer
chris_g1 chris_g1
Community Specialists
A:

Greetings Théophane,

 

Thanks for your post today in the Apple Support Communities. I see that the documents that are synced to iCloud from your macOS Sierra computer are not syncing to your iPhone. I know that is a great feature to have all your documents synced. I will be more than happy to help.

 

Since the documents are synced correctly from the Mac to iCloud.com, lets get them syncing to the iPhone correctly. Lets go to Settings > iCloud > and turn iCloud drive off. Once it’s off, quit Settings. Then lets turn it back on. It might take a few moments for everything to enable again and start syncing. 

 

Check to see if the documents are showing up. If not, let us know and we’ll be happy to help further. 

 

Cheers.

Posted on Sep 24, 2016 4:49 PM

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Théophane

Q: iCloud Drive not syncing on iOS 10

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  • Helpful answers

  • by chris_g1,Solvedanswer

    chris_g1 chris_g1 Sep 24, 2016 4:49 PM in response to Théophane
    Community Specialists
    Sep 24, 2016 4:49 PM in response to Théophane

    Greetings Théophane,

     

    Thanks for your post today in the Apple Support Communities. I see that the documents that are synced to iCloud from your macOS Sierra computer are not syncing to your iPhone. I know that is a great feature to have all your documents synced. I will be more than happy to help.

     

    Since the documents are synced correctly from the Mac to iCloud.com, lets get them syncing to the iPhone correctly. Lets go to Settings > iCloud > and turn iCloud drive off. Once it’s off, quit Settings. Then lets turn it back on. It might take a few moments for everything to enable again and start syncing. 

     

    Check to see if the documents are showing up. If not, let us know and we’ll be happy to help further. 

     

    Cheers.

  • by Théophane,

    Théophane Théophane Sep 25, 2016 2:18 AM in response to chris_g1
    Level 1 (10 points)
    Photos for Mac
    Sep 25, 2016 2:18 AM in response to chris_g1

    Hi Chris and thanks for trying to help.

     

    I already tried that and it won't do the trick.

     

    Do you have another solution to offer ?

  • by Théophane,

    Théophane Théophane Sep 25, 2016 2:25 AM in response to chris_g1
    Level 1 (10 points)
    Photos for Mac
    Sep 25, 2016 2:25 AM in response to chris_g1

    HI again. Tried to deactivate iCloud Drive, rebooted my phone and activated it again. It worked !

  • by norm123,

    norm123 norm123 Sep 26, 2016 6:41 AM in response to Théophane
    Community Specialists
    Sep 26, 2016 6:41 AM in response to Théophane

    Hello Théophane,

     

    Glad it’s working! Thanks for using the Apple Support Communities!

     

    Take care!